Job Description

08.08.2025


Are you a youth care leader looking to make an impact on a new program? Shift is seeking a leader to assist and support the management of a new satellite residential treatment program opening in Prince George, B.C. Working in partnership with The Maples adolescent treatment center in Coquitlam, this five bed treatment home for youth aged 12-18 is located in a rural area just on the edge of town and will blend the best of outdoor and cultural experiences with modern clinical care practices. You will support and help oversee the day-to-day operations of this short-stay program in collaboration with head office and Maples staff.

About Us

Shift is a specialized care agency, founded in 2011. Our team manages complex care facilities for adults and youth in some of Canada's most remote locations. With a focus on helping people discover their greatness, we blend cultural and on-the-land opportunities with experiential learning and trauma-informed care.

Primary Duties

As Team Lead, you will support the day-to-day operations and administration of one of our residential care and treatment programs in British Columbia by working on-site as a member of the Shift leadership team. As Team Lead, you will balance multiple competing priorities including program and client needs, staff supervision, client intakes and discharges, administration and reporting, programming and cultural experiences, crisis responses and day-to-day management. On-call duties are also a part of your overall responsibility. The values that will make you an ideal candidate are having a sense of adventure and autonomy, curiosity and resilience, happy and outgoing demeanor, and a strong sense of ethics.

Specific Duties

As Team Lead you will report directly to the Regional Manager and support the Youth residential care program in Vernon. While not a comprehensive list, here are the key duties of the role:


Implement programs and services at the facility in accordance with the service model and guiding principles.

Lead crisis interventions and de-escalation processes.

Ensure all appointments and obligations are being met.

Provide real time supervision, training and guidance to less experienced staff.

Ensure all reporting requirements are met

Act as a role model amongst the team

Create and maintain community and cultural connections

Be involved in the lives of the clients as an active participant, role model and advocate

Participate in rotating on-call support schedule

You may need to take on acting duties from time to time as directed by the Regional Manager. Some of these duties may include:

Support the recruitment and selection process for staff positions

Assist in preparing staff schedules and reviewing payroll

Ensure protocols are being followed by the team

Perform and monitor daily reporting

Implementation of structured recreational and leisure time activities

Communicate regularly with the head office to discuss status of clients and program

Provide an overview of the program to new clients and their families

Assist in the facilitation of training and professional development opportunities to enhance staff's professional capacity

Skills & Abilities

Strong people management and supervision skills

Resilient and independent with a good-natured approach to life

Strong organizational and administrative skills

Excellent time management skills and strategic thinking ability

Effective and supportive communication skills

Experienced in case management and crisis de-escalation

Creative and great problem-solver

Experienced in human services documentation and reporting standards

Demonstrated ability to create and facilitate activities and programming

Able to use technology in support of learning and delivery of program services

The ability to ensure client confidentiality and maintain a non-judgmental approach

Knowledge of Vernon community and resources is an asset

Ability to participate as a member of a multidisciplinary, integrated team environment

Ability to function effectively and maintain clear boundaries in a residential treatment environment serving clients with complex needs

Qualifications

Post secondary education in Child & Youth Care or related degree.

Minimum 3 years' experience in child & youth services, and minimum 2 years' experience in a team lead or managerial role.

Experience in the delivery of holistic, culturally safe, treatment programming considered an asset.

Demonstrated ability to lead, coordinate and communicate effectively with a team.

An understanding about Indigenous worldviews, cultures and values.

Advanced empathic listening and communication skills (verbal and non-verbal).

The ability to ensure client confidentiality and maintain a non-judgmental attitude.

The ability to function effectively and maintain clear boundaries in a residential treatment


environment serving clients with complex needs


Ability to participate as a member of a multi-disciplinary, integrated team environment.

First Aid and CPR

MANDT, Mental Health First Aid, and ASIST certifications are assets.

Satisfactory child protection and criminal records check including a vulnerable sector check.

Valid (restriction free) Class 5 Driver's License


Health Benefits Plan available for full time staff



Job Type: Full-time



Pay: $29.00 per hour



Experience:


Youth and Child Care : 3 years (required) Team Supervisor/Management: 2 years (required)

Licence/Certification:


class 5 drivers license (required)




Work Location: In person