Job Description

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Are you actively looking for a new opportunity? Or just checking the market? WellaEUR you might just be in the right place!

You are a seasoned risk professional who has been a top performer at Lightspeed, on our journey as we grow our Payments portfolio globally. You will use your experience to lead a team of Risk analyst's primarily in North America and APAC with goals of preventing financial loss, adhering to compliance regulations and protecting our customers from Fraud.

Our Risk analysts are a part of the Payment Operations team. Payment Operations division oversees loss prevention, chargebacks reconciliation, compliance and the Risk Analysts are responsible for the risk management for our global payments portfolio. With people centric leadership and risk management skills you will bring a blend of energy and drive to help your team and risk monitoring processes constantly evolve and adapt to take on new challenges as we scale.

Reporting to the Manager of Risk & Chargebacks, this role involves team oversight and highly impacts Lightspeed's Payments revenue.

What you'll be responsible for:

• Provide day-to-day guidance, training, strategic leadership and oversight to the team of risk analyst's through coaching and mentorship
• Develop a positive team relationship by being supportive, visible, easily accessible and proactively encouraging daily motivation and recognition
• Assist with customer escalations and case reviews as required, providing the 2nd line of approval
• Active participation in complex payments projects that span across functions, regions and segments as we roll out payments in new markets
• Continuously identify ways to improve how we operate and work with the team to act on and implement those improvements
• Work closely together with the other teams leads within Support, Underwriting Reconciliation, Chargebacks and Compliance to guarantee close collaborating across all functions within the team
• Identify and encourage areas for growth and improvement within the team, manage the team schedule, conduct team meetings, deliver performance reviews and evaluations
• Ensure team objectives are being met by each member and provide constructive feedback
• Communicate team initiatives, targets and processes and give insights during weekly meetings
• Maintain a high level of knowledge related to the company, industry standards and our products
• Develop and update risk management policies, guidelines, standards and processes

What you'll be bringing to the team:

• 5+ years of risk and/or fraud prevention experience
• Passion for people and risk management
• Proven track record of getting hands dirty to problem solve and tackle new challenges
• Training/mentoring skills that focus on performance and morale
• Strong presentations skills
• Strong operational management skills and the ability to coordinate and drive to get things done
• Demonstrated ability to collaborate across multiple departments and execute on priorities, influence change, and deliver results;
• Ability to work in a dynamic fast-paced environment with tight deadlines
• Strong knowledge of payments regulations and team policies
• Excellent excel technical skills

Even better if you have, but not necessary:

• Intermediate excel and sql
• Policy and procedure development experience
• Vendor and partner management experience
• Global payments industry knowledge

What's in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that's creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

aEUR and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer days

In addition to the perks you see on the Careers page, you'll get access to:

• Be part of a team that's making a huge impact on our quest to empower small and medium-sized businesses with some cool tech that's critical to managing their business!
• Opportunity to learn and expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story
• This role provides the opportunity for you to develop financial acumen through a deep understanding of FP&A and build your interpersonal skills with teams across the globe - all at the same time!
• Beautifully renovated office space in a castle, one of the best development centers in Montreal (should COVID restrictions allow this in the future)

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montreal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.