Job Description

Company Overview:

For over 75 years enCompass has been building safe and inclusive communities by supporting individuals to navigate change - and lead healthy, meaningful lives. We provide wholistic services and wraparound supports that address the root causes of crime and social disorder. We do this through preventative and restorative activities including release planning, housing, safety planning, employment transition, education, substance recovery, cultural supports and more. By exemplifying care, compassion and understanding, we are laying the foundations for positive change.


We are a values-driven organization that supports clients from a strength-based approach. If your values are aligned with our core values listed at: https://myencompass.ca/about-us/who-we-are/, please consider joining our team.

Position Summary:

The Team Lead will oversee the day-to-day operations of Nova, including client care, case management, staff supervision and community relations. They will support their team in the onsite delivery of services, in a multi-disciplinary team environment. They will also be responsible for assisting higher acuity clients in meeting their needs and enhancing their life skills and preparing their transition to safe, secure, and sustainable housing.


They will be working in partnership with community partners with the overall goals of client, staff and community safety. The Team Lead of Nova is the on-site supervisor for Nova, providing support to the staff team and overseeing the day-to-day operations of the program. The Team Lead will also support the implementation of program policies and practices in line with the agency's strategic direction and play a supportive role in program and policy development. As a Team Lead, you will monitor operational and evaluative aspects of the program and fulfill the supervision requirements of direct reports.

Responsibilities:

ADMINISTRATION

Review and approve monthly time balances and semimonthly payroll for staff, Assist with completion of funder reports and proposals within required timelines, Ensure accurate record keeping and databases, Maintain inventory systems, Participate in afterhours on-call rotation schedule as required, Communicate any property issues immediately to Facilities.

FINANCIAL

Provide information to assist with setting current and projected program budget priorities. Ensure expenditures are made within the limits of the established program budgets. Maintain timely expense reporting and documentation of same. Ensure processing and submission of invoices as required. Notify immediate supervisor of any potential and immediate matters that require financial decisions outside the Team Lead's scope of decision making.

POLICY

Contribute to program level policies and practices and compliance of same. Ensure the application of program level policy through a client-centered lens. Ensure the delivery of client services in compliance with program, funder, and agency policies. Support risk management including client and staff safety, confidentiality, duty of care, and mandatory reporting according to relevant legislation. Communicate pertinent information and updates to front line staff in a timely manner. Encourage information exchange and discussion across Agency teams. Contribute to Agency level direction and policy.

HUMAN RESOURCES

Ensure effective recruitment, retention, and termination of program staff. Implement and monitor supervisory standards within the program. Fulfill acting roles as defined and as necessary including front-line roles. Complete regular supervision and annual performance appraisals. Provide day-to-day supervision to assigned staff including constructive feedback and development opportunities. Communicate updates to front line staff in a timely manner. Notify immediate supervisor of any potential and immediate human resource issues. Ensure core training for staff is maintained and identify supplemental training opportunities. Participate in core agency and additional ongoing training opportunities as directed and approved.

PHILOSOPHY

Be a positive ambassador for the agency. Ensure agency and division level philosophy is embedded into program service delivery. Participate in Leadership Team meetings and activities. Provide guidance to ensure a positive culture by assisting and supporting colleagues as needed. Educate stakeholders, the general public, the community and others, as applicable, about the program. Role model agency mission, vision, values, and guiding principles. Participate in and provide leadership in agency and program level staff meetings and on agency committees. Remain current with philosophical shifts within the community of practice.

STRATEGIC DIRECTION

Assist with the development and implementation of agency strategic direction through the contribution of innovative ideas, concepts, and goals. Build and maintain positive relationships with actual and potential partners/collaborators, neighbors, the community, and project funding representatives.

QUALITY IMPROVEMENT

Assist agency leadership to develop and maintain accurate program level logic models, data collection tools (including client/stakeholder feedback) and databases. Ensure data entry is completed accurately and within the required timeline. Implement program level annual performance improvement plans. Work with the Manager to ensure programs have a clear design, including forms. Participate in the CARF accreditation process.

ADDITIONAL RESPONSIBILITIES

As directed by the supervisor

Qualifications / Skills:

Diploma in a related human services field 2 to 4 years' experience with program oversight and supervising front line employees 2 to 4 years' experience working with high risk individuals and/or high need population A combination of education and experience may be considered in lieu of above Proven ability to provide leadership, direction, and establish a positive culture for a team Proven ability to maintain composure and effectively manage crisis situations Proven ability for written and verbal communication Competency in current evidence-based practices in relation to the applicable scope of work, mental health, and addictions Innovative, self-motivated and inclined to go above and beyond Proven ability to receive feedback Valid First Aid and CPR certification as required Criminal Record Check, Enhanced Reliability, and Child Intervention Check General computer and database knowledge (Microsoft Word, Excel, Outlook) If occasional business use is required, Reliable vehicle, valid Class 5 Driver's License $2 million liability is required

A criminal record will not disqualify you from employment with us; we evaluate each application individually

Conditions of Employment:

This position works Monday through Friday, 8:30- 4:30pm. The Team Lead is required to be on-call on alternate weekends in order to support front line staff on shift.


The successful candidate will need to provide a criminal record check, child intervention, and a First Aid Certificate.

What we offer

The salary range for this position is $63,464.40 to $75,116.88 annually. enCompass strives to provide a meaningful work environment through the following: + Strong focus on employee wellness and work-life balance
+ Service recognition and employee awards
+ Professional development opportunities
+ Staff team building and appreciation days



Please include how you heard about the position in the cover letter.

Resumes without a cover letter will not be considered.

Only those selected for interviews will be contacted

Building Safe, Inclusive Communities.

enCompass is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.