Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

At Home



The opportunity

• Manulife Bank & Trust\xe2\x80\x99s Mortgage Underwriting department is looking for a Mortgage Fulfillment Team Lead. Your role directly impacts generating growth in our Mortgage Residential market space by offering a frictionless and competitive Residential Mortgage origination experience for both our customers and independent advice partners.

Responsibilities

• Look for and filling training gaps for individuals and the team as a whole
• Prioritize Review Queue (support other Team lead when needed)
• Provide support in overflow of work and help meet targets (new files and split effort in review queue)
• Plan and implement training program for new hires
• Track employee success and progress and report to leaders
• Provide training to other department on our process or helping to transition a process
• Be an advocate and supporter of continuous improvements, change management and business needs/initiatives
• Prepare quiz and feedback surveys on training
• Represent team in working groups as a knowledge expert and resource
• Assist manager with audit requirements
• Identify knowledge gaps and process efficiency improvements
• Facilitate/assist in improvements and projects as the SME
• Risk management- identify, report and mitigate
• Be proactive in alerting Director and managers on new trends related to risk or service

How will you create impact?

Your role directly impacts generating growth in our Mortgage Residential market space by offering a frictionless and competitive Residential Mortgage origination experience for both our customers and independent advice partners

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• 3-5 years progressive experience in the financial services, particularly, in lending and risk management
• Demonstrated ability to be flexible and exercise judgement in a changing environment
• Lead, coach, and mentor and develop direct reports through regular touchpoints (minimum of monthly). The primary accountability of this role is to provide practical, client-focused leadership to the team, ensure productivity, quality and turnaround times are achieved, and manage the risk associated with decisions.
• Excellent customer and relationship management skills
• Leadership skills with shown capability to encourage a culture of commitment and excellence
• Must reside in the region they work for to have a solid understanding of the client base\'s local real estate market trends and cultural variance.
• Highly accountable in effective operational practices and delivering results. Effectively accountable for the region\'s performance in terms of productivity and quality.
• Strategic and creative thinker focused on finding solutions to unique customer needs.
• Underwriting and adjudication experience within the residential mortgage lending environment is helpful.
• Previous banking experience is helpful.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture

We lead with our Values every day and bring them to life together. * Boundless opportunity

We create opportunities to learn and grow at every stage of your career. * Continuous innovation

We invite you to help redefine the future of financial services. * Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives. * Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location CAN, British Columbia - Full Time Remote

Salary range is expected to be between $58,650.00 CAD - $97,750.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife