Job Description

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Eastern Canada (New Brunswick, Nova Scotia, Prince Edward Island, Quebec, Ontario, Newfoundland and Labrador), and the United States. We are a team of over 19,000 dedicated employees.

J.D. Irving, Limited - Sawmills Division is currently seeking a motivated individual for the role of Team Lead \xe2\x80\x93 Customer Support & Administration, located in Saint John, New Brunswick. In this role, you will provide guidance to a team of four, support to sales representatives and respond to customer queries as needed.

Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You will be required to coach staff in standard policies, procedures, and best practices. You should also be able to interpret sales metrics and be goal oriented. We expect you to perform well in a team environment and have exceptional people skills. This position will interact with many, if not most, departments within our organization so good communication skills are a must.

Roles & Responsibilities

• Manage a team of four sales support specialists
• Provide coaching and feedback in regular one on ones with employees
• Analyze business or operating procedures, processes, and workflow to improve efficiency
• Liaison with central IT Business Analysts and Developers to convert business requirements into technical systems requirements.
• Develop expertise in potential business solutions and tools for various functional areas
• Provide troubleshooting guidance for customer orders, oversee inventory reconciliation, account statuses and relevant problems.
• Responsible for pricing models, sales tracking tools and reporting
• Maintain good customer relationships and ensure smooth sales team operations

Qualifications

• Finance or accounting related background is considered an asset
• Experience in management is considered an asset
• 5+ years of professional work experience
• Ability to work on multiple project/activities on any given day without losing sight of what the most important to complete are; ability to prioritize
• Lean Six Sigma certification a definite advantage
• Hands on experience with JD Edwards, Cognos and/or Tableau
• Proficiency with MS Office Suite, particularly MS Excel is essential
• In-depth understanding of sales principles and customer service practices
• Excellent communication skills
• Teamwork and motivational skills

What We Offer:

• Receive Competitive Pay, Benefits Package, RRSP Contributions
• Work in a safety conscious environment

Independence to run an operation/process * Work with the best equipment and latest technology in the industry

• Be challenged and rewarded with multiple career development opportunities

Receive various Technical and Leadership training courses to ensure your success

To Apply for this Career Opportunity:

Please apply online.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

To learn more about our products and services, click .

J.D. Irving, Limited, Sawmills Division is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

Additional Information

• Posting Date: Apr 25, 2023

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Disclaimer

Please be cautious of false employment offers from individuals or organizations posing as J.D. Irving, Limited.

J.D. Irving, Limited would never request money from job seekers, nor request personal information beyond what is required for a resume. We routinely report suspicious activities and accounts and we ask anyone who has received messages from a fraudulent account to do the same. If you have questions about the validity of an offer, please contact .

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\xc2\xa9 J.D. Irving, Limited. All rights reserved. \xe2\x84\xa2 is a trademark of Irving Licensing Inc., used under licence.

An outstanding team dedicated to providing the best in products and service.

J.D. Irving