Job Description

Title: Taproom Server & Tour Guide

Reports to: Director of Brewery Hospitality

Job Type: Full-Time

The Grizzly Paw Brewing Company is a craft brewery and brewpub located in the heart of the Canadian Rockies. Situated in the town of Canmore, the Grizzly Paw Pub & Brewing Company has been in operation since 1996. Our brewing operations include a 20,000 square foot landmark brewery, a pub, restaurant, taproom, and event space.

We are looking for an outgoing and knowledgeable colleague who is willing to learn and ready to provide our customers with memorable experiences!

Summary of Position:

Reporting to the Director of Brewery Hospitality, the Taproom Server & Tour Guide is a front line ambassador for the company, often the first and last impression for our guests entering our facilities. This role requires excellent customer service, food & beverage serving, strong administration skills, a passion for details and the ability to make empowered decisions. This position is a dynamic role that will include shifts at both of our Retail outlets - our Tasting Room inside the brewery. Strong relationship skills are required, as this position will interact with all customers and colleagues.

Duties & Responsibilities:

• Greet all customers with a smile and be engaged
• Handle the retail sales and ensure accurate inventory practices are followed
• Ensure the retail space is creatively merchandised and well maintained
• Serving food and liquor responsibly, while providing guests with a pleasurable experience.
• Must be knowledgeable in our products as well as our brand, while also having knowledge of our local area
• Stay up to date with all product knowledge and be able to educate all customers on our beer and soda offerings
• Generate internal invoices for brewery sales related to beer, soda, and merchandise
• Provide support for brewery operations when necessary
• Take all inquiries from customers and direct them to the right department/contact
• Assist with hospitality functions as required
• Perform daily tasks such as cleaning, stocking, organizing, ordering and accepting deliveries
• Ensuring safety of our guests by verifying age and identification to responsibly serve liquor
• Ready and willing to work in a service role which may include direct contact with the public and or vendor representatives.
• Follow all required Health, Safety, Prevention & Sanitation procedures at all times
• Provide support and training to colleagues as required
• Maintain proper audit track records, follow company policies & procedures
• Develop and maintain close and effective working relationship with all supporting departments
• Run brewery tours once Cicerone certified and trained!
• Consider the environmental impact of all decisions
• Complete other duties and projects as assigned.

• Must be 18+ years of age
• 1-2 years\xe2\x80\x99 experience in the retail and/or hospitality industry
• 1-2 years\xe2\x80\x99 food & beverage serving experience preferred
• Hold a valid ProServe certificate as recognized by the AGLC
• Knowledge of the craft beer industry and a passion for all things beer
• Cicerone certification a strong asset. Required for the tour guide work.
• Strong skills with a variety of software programs an asset; Microsoft Office, TouchBistro, EKOS, etc.
• Education related to hospitality or related discipline a strong asset
• Results oriented with the ability to be flexible and work well under pressure
• Excellent interpersonal skills, sales skills, and strong written and verbal communication abilities
• Must be able to thrive in a fast-paced atmosphere while providing memorable service to our customers!
• Must be comfortable working independently as well as with a team

The Grizzly Paw Pub and Brewing Co.