Job Description

Company Description

Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine\xe2\x80\x99s World\xe2\x80\x99s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city\xe2\x80\x99s sparkling Inner Harbour.

This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada\xe2\x80\x99s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel\xe2\x80\x99s sophisticated Lobby Lounge. Located on Vancouver Island, Canada\xe2\x80\x99s Castle on the Coast is the ideal starting point to explore British Columbia\xe2\x80\x99s stunning natural beauty.



Talent & Culture Manager

At Fairmont Hotels & Resorts, our process begins with selecting the best candidates to join our global team of service professionals, committed to turning moments into memories for our guests. As a Talent & Culture Manager, your primary focus will be championing the recruitment and onboarding process for Fairmont Empress by connecting with local talent pools, guiding our Leaders through the hiring process, and building new strategies to further develop recruitment capabilities. You will also be responsible for coordinating brand specific trainings including orientation.

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Competitive annual salary commensurate with experience, starting at $69,000

What you will be doing:

• Lead and own the recruitment process for hotel
• Analyze and communicate with Leaders to action their department recruitment needs
• Support the Talent & Culture department to ensure the property has the right colleague in the right role
• Coordinate the selection and recruitment of Supervisory and Front Line positions to ensure a smooth onboarding experience
• Initiate employment contracts, background checks and reference checks
• Facilitate and maintain matrix of internal movements, transfers, retirements, resignations
• Lead international recruitment & seasonal staffing initiatives
• Maintain relationships with local schools, colleges and universities
• Network with key community stakeholders to promote Fairmont Empress as the employer of choice
• Engage in Talent & Culture social media initiatives to promote the property as the best place to work
• Ensure proactive and robust recruitment process through effective forecasting, analytics and communication with department heads
• Manage Company Acquisition Systems (SmartRecruiter, Indeed, LinkedIn)
• Post available roles internally and externally to source best talent
• Manage all new hire paperwork and files
• Maintain job descriptions and job specifications relevant with current of skill requirements;
• Input and track data and information into HR Systems
• Follow and implement all Company and brand established onboarding procedures which ensure new colleagues feel welcome and all team members are prepared for the new colleagues\xe2\x80\x99 arrival;
• Coordinate and facilitate Company and brand specific orientation programs and training
• Facilitate Leadership Orientation to support the onboarding of leaders to policies and procedures
• Work closely with Leaders to ensure all job training processes are in place and are followed
• Maintain accurate records of leadership training activities and participant information
• Understand, communicate, implement, and adhere to all Talent & Culture policies & procedures.
• Support the coordination employee related activities and events.
• Assist with the day to day administration and coordination of all activities within the Talent & Culture Department
• Support a safe working environment by ensuring local regulations are upheld for workplace health and safety
• Other duties as assigned

Qualifications

Your experience and skills include:

• Degree or Diploma in related field strongly recommended;
• Minimum of 2 years of experience in Human Resources;
• Previous Recruitment role experience an asset;
• Hotel operation experience is desirable;
• Knowledge of local labor laws and employment law requirements;
• Ability to support a collaborative environment;
• Excellent interpersonal skills with ability to communicate with all levels of colleagues;
• Excellent organization skills, ability to multi-task and maintain confidentiality;
• Multicultural awareness and able to work with people from diverse backgrounds;
• Flexible, able to embrace and respond to change effectively;
• Ability to work independently and has good initiative;
• Self-motivated, energetic, and participative;
• Advance Microsoft Office skills, specifically Excel is a must

Additional Information

Physical Aspects of Position (include but are not limited to): Frequent standing and walking, Occasional bending and kneeling, Occasional carrying and lifting

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada\xe2\x80\x99s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds \xe2\x80\x93 where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Accor