Job Description

Company Description

Dyrand Systems is more than an IT provider; we are committed to delivering proactive, secure, and personalized managed IT services for local businesses. Our team of dedicated experts takes a client-first approach, helping organizations stay focused on what they do best. We are proud to be the trusted technology partner for companies across Canada and beyond.

Role Description

This is an entry-level, full-time role for a Help Desk Support Specialist (Systems Specialist) based in Vancouver, BC, in-office with some work from home acceptable (1x day per week). The Help Desk Support Specialist will provide technical support, troubleshoot issues, and offer desktop computer support. They will be responsible for help desk operations and customer support, ensuring timely and effective solutions for all IT-related queries.

Requirements

Stellar Customer Service and Soft skills Excellent communication and interpersonal skills Strong ability to prioritize and stay organized Ability to work independently and in a team Technical Support and Troubleshooting skills Experience with Desktop Computers and Help Desk Support Relevant certifications or degree in Information Technology or related field

Technical Skills

1+ years of experience in technical maintenance, troubleshooting of IT infrastructure varying from the cloud, servers, backups, networks, SaaS, LoB applications, desktops, etc., including:

Office 365 | M365 suite of applications Exchange Online, or other email systems SharePoint Online / Teams, OneDrive for Business Teams Phone Systems Other Microsoft 365 / Office 365 services Microsoft Cloud Technologies Entra ID (P1, P2, Domain Services), MFA (Conditional Access), Defender for Office 365 EndPoint Manager (MDM), AutoPilot Intune Azure VMs, Azure AVD, Windows 365 Cloud PC Azure BackUp Azure Networking, Cloud Firewalls, Load Balancers Azure Files, or other file systems Other Azure related services Microsoft Windows Server 2016, 2019, 2022, 2025 including Active Directory, (GPO), Remote Desktop Services (RDS) experience, Azure AVD Hyper-V (Windows Server) Server Backup/Disaster Recovery (BDR), Azure Site Recovery (ASR), Microsoft Azure Backup Server (MABS), 3rd Party Backup/Disaster Recovery systems/tools General: VPN, DHCP, DNS (internal, and public DNS) Hands On installation, configuration, troubleshooting of network equipment such as: Firewalls: pfSense, Sophos, Cisco/Meraki or equivalent- Switches/Wireless: Cisco Meraki, HP/Aruba, or equivalent

Educational Requirements

Technical diploma or degree or Microsoft IT certifications

Bonus/Nice to have

Work experience in an IT MSP (Information Technology Managed Service Provider) organization Work experience in Information Technology, Software Development organization Microsoft Certifications (MCSA, MCSE, etc) or equivalent Networking Certifications (Cisco, pfSense, Aruba, Fortinet, etc) or equivalent IT Security Certifications or IT Security Experience Experience with Enterprise CRM tools or Help Desk Ticketing System (ConnectWise, Ninja, IT Glue)
We appreciate all who apply, but only those we feel are qualified will be contacted. Note: You must be legally entitled to work in Canada at the time of your application. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.

Job Types: Full-time, Permanent

Pay: $50,000.00-$58,500.00 per year

Benefits:

Casual dress Company events Dental care Extended health care Life insurance Paid time off RRSP match Vision care
Application question(s):

What sets you apart from other candidates applying?
Experience:

IT support: 1 year (preferred)
Work Location: In person