Job Description

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.PagerDuty is seeking a Systems Engineer II (Automation/AI) to join our diverse, customer-focused team! As a Systems Engineer II, you will be responsible for the development, delivery, and overall administration of PagerDuty AI & Automation platforms. This role is essential in ensuring our internal systems run smoothly and securely, supporting the broader IT Operations & Security team. This is an exciting opportunity to leverage a deep knowledge of cross-functional applications and processes and apply integrations to enable us to grow in a scalable, efficient, secure, and automated way. That entails everything from new-hire onboarding, to patch/configuration best practices, to connecting and automating a growing list of SaaS tools to better manage our growing automation and AI programs.. The ideal candidate will have a curious mindset and likes to solve complex technical problems.KEY RESPONSIBILITIES

• Automation: Develop and maintain processes and automation processes to streamline business/productivity tasks for PagerDuty employees.
• Agentic/Generative AI: Administrate and iterate on our GenAI/AgenticAI programs. Look for areas of improvement to accelerate AI adoption throughout the company.
• Identity and Access Management: Work with other IT members to advance our IAM programs, have solid understanding of authentication protocols and processes (SCIM/SAML/etc).
• Troubleshooting and Support: Provide technical support and troubleshooting for desktop-related issues, ensuring minimal downtime and disruption for employees.
• Collaboration: Work closely with other IT team members, including network and security engineers, to ensure seamless integration and operation of desktop environments.
• Documentation: Maintain comprehensive documentation of desktop configurations, procedures, and troubleshooting steps.
• User Training: Assist in the creation and delivery of training materials to help employees effectively use their laptops and related software.

BASIC QUALIFICATIONS

• 5+ years of experience in an IT support environment.
• 3-5+ years of experience in a systems administration/engineering role with a focus on automation.
• Solid understanding of Agentic and Generative AI concepts and platforms.
• Experience working with IAM tools (Entra, AzureAD, Okta) and processes (account lifecycle, permissions, privileged account management).
• Experience working in a cloud environment (Azure, GCP, and/or AWS).
• Provide support to employees across the globe using ITSM solutions such as Jira as Tier 2 support.
• Experience with Workato or similar automation tools (Zapier, etc). Advanced Automation skills: Implementing more complex workflows and approval processes.
• Technical Skills:

• Proficiency in Windows and MacOS operating systems.
• Experience with configuration management tools (e.g., Intune, JAMF).
• Strong scripting skills (e.g., PowerShell, Bash, Python).
• Familiarity with patch, configuration, and asset management solutions.
• Knowledge of basic networking concepts.

PREFERRED QUALIFICATIONS

• Leads efforts to troubleshoot and resolve more complex issues without supervision.
• Strong communication and interpersonal skills.
• Familiarity with the full IAM lifecycle, from design and implementation to maintenance and optimization, with a focus on delivering a high-quality user experience.
• Ability to work independently and as part of a team.
• Ability to impact future product or technical/business strategy; ability to influence leadership in setting group objectives and direction.
• Anticipates broad industry changes and ensures PD is always ahead of the curve.

The base salary range for this position is 83,000 - 125,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.This role is expected to come into our Toronto office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian!Hesitant to apply?We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for !Where we workPagerDuty currently has in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. We also provide ample opportunities for connection, like team offsites and volunteering events.How we workguide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.What we offerAs a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .Your package may include:- Competitive salary- Comprehensive benefits package from day one- Flexible work arrangements- Company equity*- ESPP (Employee Stock Purchase Program)*- Retirement or pension plan*- Generous paid vacation time- Paid holidays and sick leave- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*- Paid volunteer time off: 20 hours per year- Company-wide hack weeks- Mental wellness programs*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.PagerDuty is Great Place to Work-certifiedxe2x84xa2, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on our and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.

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