Job Description

\xe2\x80\x8bReq ID: 183701
Company: Nova Scotia Health
Location: Provincial Zone, Westway 1
Department: IMIT Business Productivity Training
Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)
Status: MGMT/NON-Union Management/Non Union Position
Posting Closing Date: 26-Jul-24Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We\'re on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there\'s a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with a Nova Scotia Health role means you\'ll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out to see why more people from across the globe are moving here.About the OpportunityThe IM/IT Systems Analyst (SA) / Business Analyst (BA), reports to an IM/IT Manager and will take direction from either the IM/IT Lead or Sr. Analyst. This position is responsible for the requirement gathering, testing, implementation, maintenance, and support for primarily clinical information management and technology solutions and functions across NSH, IWK and its many external clients. The IM/IT SA/BA works with their team to collaborate with key clinical and business stakeholders throughout the province as the organization, in partnership with the province\'s Internal Services Department and the Department of Health and Wellness, moves towards the rationalization of disparate systems and the OPOR strategy.The IM/IT SA/BA will be committed to a high standard of performance and will provide support across the organization to leverage IT applications aligned with NSH\'s and its client\'s strategic mission, vision and goals. The IM/IT SA/BA performs a variety of tasks, including but not limited to: evaluation of requests for change, data retrieval; troubleshooting and assisting with the resolution of application errors and other system issues; development of materials and the communication of system changes to end users; and, building and maintaining all system configuration items in line with best practice and appropriate stakeholder approvals.About the Opportunity ContinuedThis position is responsible for the delivery and creation of educational documentation for our core business software as well as effectively utilizing several modalities to deliver quality and pertinent training. In this role, the successful candidate will work with their team to collaborate with key clinical and business stakeholders throughout the province to identify and address their business (or administrative) software training needs. In partnership with the province\'s Internal Services Department, the Department of Health and Wellness and educational stakeholders within the NSH, will work on strategies to understand the organization\'s core business software knowledge gaps and implement plans to increase the knowledge level of staff members related to these.Specific Responsibilities Include

• Responsible for the information gathering and documentation of business requirements and end user workflow impacts as they relate to IT systems and processes during the planning phases of projects and operational initiatives.
• Responsible for ensuring that IT systems and processes within the area of responsibility are implemented and maintained to support the effective and safe delivery of patient information to care providers.
• Ensure a customer service focused approach throughout all activities and interactions by demonstrating a commitment to excellence and continuous improvement with the collaborative relationship between self and identified stakeholders and end users.
• Prepares, and keeps current, customized education and training sessions and materials, and assists in delivery either via classroom, virtual or individually to staff, clinicians and volunteers. Examples are Basic Computer Skills, E-mail, Office Suite (beginner and advanced), and other applications e.g., Microsoft SharePoint and Learning Management System (LMS).
• Responds to calls assigned by Service Desk to provide tier two support for end users regarding problems and issues dealing with standard productivity desktop software, e.g. Outlook, Word, Excel and PowerPoint.
• Develops educational material for staff, clinicians and volunteers and ensures that these are kept current
• Prepares information systems related educational materials for specific needs, as required by Directors and/or Managers.
• Complete other duties as assigned in relation to the position description

About YouWe would love to hear from you if you have the following:

• Degree or diploma in an Information Technology, Business Analysis or Health Related discipline. Consideration may be given to those with equivalent training and relevant experience.
• 1-3 years\' experience in application programming, systems analysis, business analysis or systems support an asset.
• Experience and/or training with healthcare information systems and terminology an asset.
• Experience in a healthcare or clinical setting an asset.
• Certification in IT Infrastructure Library (ITIL), Project Management (PMP), and/or organizational change management an asset.
• Experience supporting clinical application systems and related services in a complex health care organizational environment considered an asset.
• Ability to troubleshoot and document issues, problems and implement resolution.
• Strong written and verbal communication, and interpersonal skills.
• Experience creating summary documentation based on evaluation and analysis an asset.
• Ability to collaborate with diverse stakeholders to document and solve issues.
• Organizational skills and a high level of accuracy and attention to detail.
• Ability to prioritize and meet deadlines.
• Ability to clearly communicate NSH vision, mission and values.

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.Hours

• Permanent, Full-time Position; 75 Hours Bi-weekly

Compensation and Incentives$33.14 - $41.42 HourlySuccessful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.Once You\'ve AppliedThank you for your interest in this position. Only those applicants selected for an interview will be contacted.\xe2\x80\x8bThis is a Management/Non Union bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.Follow Us!

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