Job Description

Canadian Blood Services is looking for a Systems Analyst I, Configuration and Deployment Analyst to join our dynamic IT Technology Delivery team in Ottawa - 2540 Lancaster Rd.
Job category: Information technology
Job posting ID: 4420
Employment status: Temporary full-time
Position\'s anticipated end date: 2024-03-29
Classification: PTS/MGT/IT B
Salary/Rate of pay: $67,000 - $79,500
Application deadline: 2023-05-02
Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.
Somewhere in Canada there\xe2\x80\x99s a life you can save.
Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians. Thousands of Canadians depend on us every day for reliable access to blood, plasma, stem cells and organs and tissues.
Join Canada\xe2\x80\x99s Lifeline and make a meaningful difference every day.
About the role
Canadian Blood Services is looking for a Temporary Full-Time Systems Analyst I, Configuration and Deployment Analyst to join our dynamic IT Technology Delivery team in Ottawa. The work of a Systems Analyst I is integral to Canadian Blood Services\xe2\x80\x99 role as Canada\xe2\x80\x99s Lifeline.
The IT Technology Delivery team scope is to develop and deliver innovative solutions and services that will increase the agility of Canadian Blood Services to respond to emerging business needs.
In this role, you will provide technical and analyst expertise to new application development projects and in support of existing systems. You will be a part of the Technology Delivery team to work on IT deliverables for the CBS Plasma program and when required, work on other Technology delivery projects and programs such as NRPR IIa Regina and Edmonton, CMDC and Digital DSCM project.
Key responsibilities include:

• Member of the Technology Delivery team for configuration, deployment and technical support for IT equipment deployed as part of CBS Plasma program or others as required.
• Perform IT Device configuration and testing.
• Provide exceptional customer service in person, via phone and email as appropriate
  • Plasma and whole blood clinics.
  • On-Site Support for mobile and permanent collection events as required.
• Perform troubleshooting and Root Cause Analysis of customer issues.
• Participates with OS business analysts, programmer/analysts, IT Services and OS customers on new system development initiatives.
• Develops and advises IT colleagues on various hardware and software standards, system architecture and industry developments.
• Performs other related duties as required.

Qualifications:

• Post-secondary level education in a relevant discipline from a recognized academic institution, preferably a related computer science degree or equivalent experience.
• Minimum one to five years of experience in a related IT role.
• Microsoft Windows, OS install/imaging and configuration.
• Experience on multiple windows hardware platforms Laptops, PC Minis, Tablets and PDAs.
• Intermediate knowledge of Networking, TCP/IP configuration and troubleshooting.
• Working knowledge of Wi-Fi and Cellular internet technology.
• Experience in Office 365 SharePoint, Excel, Word, MS Access.

Required skills:

• Excellent problem solving and trouble shooting ability.
• Excellent Customer Service Skills.
• Demonstrated ability to work with customers/users and project team members.
• Work will normally be performed at 2540 Lancaster Road, Ottawa.
• You may be required occasionally to work shift work to cover the national operational business hours which are 6:00am to 11:00pm.
• This position will require you to travel to sites outside of the Ottawa region to provide on-site IT deployment and support.

Benefits:

• Competitive base salary range.
• Payments in lieu of vacation and benefits
• Annual performance award opportunity up to 6%
• Defined benefit pension plan
• Employee discounts, wellness programs, and much more!

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada\xe2\x80\x99s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
Canadian Blood Services requires that all employees be fully vaccinated (COVID 19 vaccine doses as approved by Health Canada), subject to any medical or other human rights considerations. Persons who have been vaccinated outside of Canada must contact their local Public Health Unit in order to obtain a vaccine equivalency certificate.
If this role resonates with you, we encourage you to apply! This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.
We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.