Job Description

Highlights of the job


We are hiring a full-time, permanent Systems Analyst, Oracle ERP working out of Edmonton, AB.

As the Systems Analyst, Oracle ERP, you are responsible for the full range of application design, development, implementation, maintenance, and documentation functions related to EPCOR's ERP application. Which includes meeting operational requirements for ad hoc support, ticket support, system enhancements, and serving as a resource for major capital projects.

We welcome applications from both internal and external candidates.

EPCOR employees are encouraged to apply using their '@epcor.com' email address to ensure proper consideration of internal seniority.
What you'd be responsible for

Contributing to Oracle ERP planning and maintaining cross-functional relationships. Delivering results across performance metrics including incident responsiveness, change request accuracy, customer satisfaction, system availability, and knowledge KPIs. Communicating openly and problem-solving to resolve defects, incidents, and customer issues within expected timeframes. Estimating, designing, and configuring solutions to meet project and enhancement targets. Following departmental policies to ensure consistent support and administration. Addressing system availability issues urgently and supporting root cause analysis to prevent recurrence. Documenting and enriching the knowledgebase to support long-term Information Systems sustainability. Collaborating with Application Services to build and maintain reliable, efficient, and high-quality solutions. Developing integrated, repeatable Information Systems solutions for long-term business process improvement. Executing daily tasks while continuously improving systems and processes. Participating in operational and capital projects as assigned. Engaging with business users and addressing issues of varying complexity as directed. Handling incidents (severity 1-5) professionally with minimal supervision, ensuring smooth progression through environments.

What's required to be successful

Completion of a Degree or Diploma in Computer Science, Computer Engineering/System Technology (or a related field) from a recognized post-secondary educational institute. 4+ years of experience with development and system analysis of Oracle PL/SQL and SQL Tuning. 2+ years of experience with development and system analysis of Java. 2+ years of experience with development and system analysis of OBIEE. Extensive experience with large, complex, and mission-critical applications with multiple interfaces. Working experience within an Oracle E-Business environment or ERP application. Experience gathering and understanding business requirements from peers and documentation, as well as business users. Understanding of Oracle Applications functionality, including configuration and use, as well as performing system administration tasks. Demonstrated capability to design, configure, and unit test Information Systems solutions. Ability to react with urgency to troubleshoot critical issues when faced with application availability situations. Ability to effectively interact with all levels of company personnel and maintain effective working relationships. Ability to multi-task and prioritize work. Active learning skills required to adapt to changes in technology and business requirements. Experience with System Delivery Life Cycle is considered an asset.*
Experience opening, managing, and resolving service requests with Oracle is considered an asset.*



Other important facts about this job


Jurisdiction: CSU52
Class: IT2 (If a candidate is hired at the developmental level starting wage will be based on IT1 class).
Wage: IT2 Starting at $53.05; IT1 Starting at $48.58Final Wage and Step will be determined at the time of selection and based on a combination of factors as outlined in the Collective Agreement. If a candidate is hired at the developmental level starting wage will be determined based on experience at the time of selection.

Hours of work: 75 hours biweekly

EPCOR employees are encouraged to apply using their '@epcor.com' email address to ensure proper consideration of internal seniority.

Learn more about Working at EPCOR!

Please note the following information:

A requirement of working for EPCOR is that you are at least 18 years of age and legally entitled to work in Canada. (A copy of a valid work permit may be required.) If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment. A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion. * To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.