Job Description

Job Summary

Charlwood Pacific Group is looking for a motivated, hands-on individual to manage and support our internal Windows network environment and approximately 100 users. This in-office position combines

network and systems administration

with

user and application support

responsibilities.

Responsibilities

Administer and maintain our

local Active Directory

and

cloud environments

including Microsoft 365, Google Workspace, and Zoho (CRM, Mail, etc.). Provide user support for

hardware, software, network connectivity, and access issues

, resolving the majority of incidents directly. Support and troubleshoot

industry-specific applications

(training provided; vendor support available) and act as liaison with third-party vendors for escalated issues. Maintain

documentation

of network configurations, systems, and procedures. Report regularly to the

Director of IT

, communicating progress, issues, and improvement opportunities.

Requirements

4+ years of experience

in

small-to-mid-sized enterprise environments (50-150 users)

or in a

Managed Service Provider (MSP)

setting, with

direct, hands-on networking and system administration

experience (not purely ticket-based support). Strong understanding of

routers

(Ubiquiti EdgeRouter a bonus),

VPNs

,

remote desktop

, and

LAN/WAN fundamentals

(TCP/IP, VLANs, DNS, DHCP). Working knowledge of

VMware administration

(manage nodes, create hosts, move and back up VMs). Hands-on experience with

Windows Server

,

Group Policy (GPO)

, and

Microsoft 365 / Google Workspace / Zoho

administration. Ability to

create and modify PowerShell scripts

to automate tasks and access advanced features. Excellent

user support and communication skills

, able to explain technical concepts clearly to non-technical users. Familiarity with

network security protocols and best practices

to protect organizational assets.

Self-motivated, organized

, and able to work with minimal supervision.

What We Offer

Competitive salary:

CA $72,000 - 80,000/year

depending on experience

3 weeks of vacation

(after first anniversary)

Extended health and insurance

package with vision care (after first anniversary)

Extra paid days off

in addition to statutory holidays

Team-building events

each summer

Free parking

in downtown Vancouver (scheduled basis)

$150/year wellness benefit

for gym or fitness activities

To Apply:

Please include a cover letter

with your application explaining why you would be the ideal candidate for this position.

Job Types: Full-time, Permanent

Pay: $72,000.00-$80,000.00 per year

Application question(s):

Are you located in Greater Vancouver area?
Work Location: In person