Job Description

Girl Guides of Canada-Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we're building our vision of A better world, by girls.

GGC is actively searching for a

System Administrator

R

emote work arrangement. Location: Toronto, ON*

About this Opportunity

Reporting to the Manager, IT Infrastructure & Operations, in this role, you will be part of the Technology and Transformation Team. We are seeking an experienced System Administrator to provide exceptional customer service to corporate end users, and support and maintain our infrastructure platforms. The ideal candidate will bring expertise in Azure, Microsoft 365, cloud infrastructure, SaaS platforms, security, end-user hardware and applications. This is a great position for someone looking to get more involved with all aspects of an infrastructure and operations team and support the business across a broad range of technical platforms.

In this role you will:

Responsible for assisting with support and maintenance of infrastructure platforms (such as O365, Teams, SharePoint, audio/video, cloud, networking and IT security). Provide a cyber security lens on activities of the IT team members and IT partners responsible for GGC's network, infrastructure, cloud IaaS, PaaS and SaaS and support to our end users. Identify and recommend risk mitigation strategies for IT systems and processes. Assist the Information Security Analyst with vulnerability scanning and risk assessments. Ensure network infrastructure, IaaS, PaaS is securely designed and configured. Configure, help monitor and respond to incidents from our IT system monitoring tools including security event management. Collaborate with the data systems people, IT projects people, digital transformation people, applications and systems integrations developer and various vendors on various projects and day to day work. Mentor, guide, and train more junior IT staff. Identify user experience pain points and challenges and make recommendations process/system functionality improvements. Conduct regular audits to ensure systems comply with policy and regulatory security and privacy requirements. Ensure IT knowledge base, systems and process documentation, user guides, configuration documentation and instructional manuals are maintained. Oversee administration of identity and access management to IT infrastructure and privileged information stores (including file shares, SharePoint, Applications). Provide support on escalated tickets when required. Utilize technical expertise to make changes, resolve issues, and guide the IT team with Azure and physical infrastructure work. Actively participate in developing and implementing strategies to innovate, improve efficiency and effectiveness of IT processes and solutions and adherence to best practices. Identify cost optimisation opportunities for IT systems and infrastructure. Maintain qualifications and continuous learning relevant to your role. Raise awareness within the IT team and wider organisation of current and evolving cybersecurity risks. Monitor for new vulnerabilities across our systems and ensure prompt mitigation. Understand how to apply organizational policies regarding inclusivity to IT processes, communication, and customer queries. Ensure patch management activities are being performed in a timely manner. IT lifecycle management. Assist with managing and ensuring GGC have the necessary licenses for IT systems. Support projects and initiatives with design and implementation of necessary infrastructure. Ensure quality and appropriateness of solutions prior to deployment. Ensure adequate disaster recovery preparedness across IT systems. Apply organizational policies regarding inclusivity to content, member communication and customer service.

General

Adhere to all relevant policies, procedures, and practices Liaise with other departments as required Provide general, ongoing support to members/volunteers, responding to/directing inquiries and consulting with the appropriate groups and individuals to support the mission and vision of GGC Other duties as assigned

You are the ideal candidate if you have:

Education, Designations and Certifications

Post-Secondary degree in IT or related discipline.

Prior Work Experience

5 + years of experience in an IT generalist role or multiple roles spanning network, infrastructure, endpoint, IaaS, PaaS. A minimum of 1 year's experience implementing MS Azure Infrastructure.

Competencies (Knowledge, Skills & Abilities)

Intuitive demonstrable understanding of IT security and risk identification and mitigation. Experience with a SIEM solution. Computer software proficiency with MS Office Applications. Strong analytical and problem-solving skills with superior attention to detail and accuracy. Excellent Time management skills with the ability to prioritize and meet tight deadlines. Excellent communication skills, both verbal and written

.

You embody the attributes of our core DNA - welcoming, imaginative, courageous and enthusiastic.

Benefits:

What's in it for you?

We offer generous health benefits (Health, dental, vision, Health Service Spending Account). Paid time off. Collaborative hybrid/remote work environment. Fun and friendly work environment and work-life balance.
Hiring Range

:

*$60,000.00 - $75,000.00

Salary based on location, Greater Toronto Area


If this sounds like a job tailor-made for you, apply today!

This position will remain open until filled. Interviews will be conducted on a rolling basis.

Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion. We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity seeking groups. GGC welcomes girls and women - cisgender and transgender - as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.


Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture.

We thank all candidates for their interest. Only those selected for an interview will be contacted.