Job Description

About Rivercity Technology Services

We're a people-first MSP that believes in making technology approachable and secure for our clients. Our team enjoys 30 vacation days, flex time, and a genuinely supportive culture - because happy techs make happy clients!

Position Overview

We need a Level 3 Systems Administrator who gets it - someone our CTO can trust to handle anything thrown their way. This role is possibly 60% helpdesk/tickets and 40% internal projects. Every day will be different. You'll be the technical backbone for escalated issues while building and improving our infrastructure.

This isn't a "sit in the background and work on projects" role. You need to love the variety of helpdesk work AND the satisfaction of building systems that prevent future fires.

What You'll Actually Do

Solve complex technical issues that stump the rest of the team Design and implement networking solutions (site-to-site VPNs, VLANs, routing) Manage Windows Server environments (AD DS, DHCP, DNS, Group Policy, Entra Connect) Be our M365 and Intune expert (security, device management, troubleshooting) Jump on urgent client calls when things break Lead internal infrastructure projects Mentor junior techs through challenging problems Communicate technical concepts clearly to non-technical clients

Must-Haves (We're Serious)

8+ years of IT experience

(MSP background is a huge asset, 5 years of MSP experience is allowed)

Deep Windows Server knowledge

: Active Directory, DNS, DHCP, Group Policy, Entra Connect

Strong networking skills

: Site-to-site tunnels, VLANs, routing, WiFi design and troubleshooting

M365 expertise

: Security posture, Intune device management, troubleshooting

Helpdesk experience

: You understand that tickets come first, projects come second

Systematic troubleshooting approach

: You don't just fix things, you understand WHY they broke

Clear communication

: You can explain complex issues to clients without the jargon

Collaborative mindset

: You share knowledge, ask questions, and aren't precious about "your way"

Nice-to-Haves

Microsoft certifications (especially M365/Intune/Entra ID focused) Azure Virtual Machines and networking experience RMM platform experience PowerShell scripting comfort

Red Flags (Please Don't Apply If...)

You think helpdesk work is "beneath" a Level 3 You struggle to context-switch between tickets and projects You're a "my way or the highway" person You can't handle direct client communication You prefer working in isolation over collaboration

What We Offer

Salary

: $70,000-$85,000 based on experience

30 days vacation

(yes, really)

In-office position

in Saskatoon Health, dental, and vision coverage (50% employer paid) RRSP matching up to 5% salary Health Spending Account ($500/year) Wellness Spending Account ($250/year) Professional development and certification support Innovation Place Parking included Non-corporate culture where your personality matters

Requirements:

Must be fluent in English with excellent verbal and written communication skills Must be able to work in person in Saskatoon, SK 8+ years of relevant IT experience (or 5 years of MSP) Advanced Microsoft 365, Networking and infrastructure skills Ability to mentor junior team members while handling complex technical challenges

How to Apply:

Please apply on our website at https://rivercitytech.ca/careers-level-3-systems-administrator/ explaining why you're excited about joining Rivercity Technology Services as a Senior Systems Administrator. Bring your personality!!

We're still growing and everyone pitches in - yes, even the CTO takes a ticket now and then. If you like variety, learning by doing, and helping shape the future instead of following rigid SOPs, you'll thrive here.

Job Type: Full-time

Pay: $70,000.00-$85,000.00 per year

Application question(s):

Are you fluent in English with strong verbal and written communication skills? You must have crystal clear English as this is a customer service based business. Describe your most challenging technical problem and how you solved it. What made it complex, and how did you approach it? A client calls saying 'everything is slow.' Walk us through your first 5 minutes on this call. This role is 60% helpdesk tickets and 40% projects. How do you feel about that split, and why?
Experience:

IT support: 8 years (required) MSP: 5 years (preferred)
Licence/Certification:

Driving Licence (required)
Location:

Saskatoon, SK S7N 3R3 (required)
Work Location: In person