Job Description

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Position Summary:

Reporting to the Systems Manager & Architect, the System Administrator is a hands-on technician with intermediate level experience deploying, maintaining, supporting and troubleshooting Enterprise-grade server and systems IT infrastructure in both an on-premises and hybrid multi-cloud environment. Working within a large IT team, the System Administrator will diagnose and resolve complex technical issues, proactively monitor, optimize, automate, and upgrade server infrastructure, build and deploy new virtual and physical systems, and liaise with external vendors and partners to deliver secure, robust and functional systems infrastructure.

Key Accountabilities:

• Responsible for the administration, maintenance, configuration, monitoring and troubleshooting of assigned servers, IT services and systems infrastructure including but not limited to: cloud infrastructure, software and platforms as a service (IaaS, SaaS, PaaS), traditional on-premises server hardware, hyperconverged infrastructure (HCI) hardware & related software, storage and backup systems, Microsoft Windows-based operating systems, Microsoft Active Directory and related technologies, Microsoft Azure & Office 365 suite of products, Endpoint management, Infrastructure monitoring systems, SQL databases and clusters, Disaster recovery and data replication, IT Security products and practices, and virtual application and desktops (e.g. Citrix).
• Perform regular server optimization and maintenance activities including patching, upgrading, configuration and performance tuning for assigned systems.
• Perform routine system monitoring by analyzing event logs and responding to alert notifications
• Regularly verify the integrity and availability of systems hardware and verifying completion of scheduled jobs such as backups or automated processes
• Regular participation in both small and large IT projects, including acting as technical lead / subject matter expert for assigned systems
• Analysis, troubleshooting and resolution of systems infrastructure, hardware, software and networking issues up to and including operating systems
• Provide tier-3 escalation technical support and troubleshooting including responding to and processing service request tickets within the IT Service Management system
• In partnership with the Systems Architect, IT peers and business stakeholders, participate in the requirements gathering, planning and deployment of new systems and supporting infrastructure
• Participate in Disaster Recovery testing exercises and business continuity planning for business critical systems
• Submit change requests including implementation, communication, testing and back out plans following standard ITIL framework methodologies
• Create and maintain system documentation and knowledge base for assigned systems
• Identify opportunities and propose solutions for continuous improvement
• Adhere to existing IT policies and procedures and participate in the creation or modification of new policies and procedures
• Participate in after-hours on-call rotation and ability to work non-standard hours for critical system upgrades and/or outages.
• Manage & liaise with various service providers, vendors, and external consultants
• Communicates effectively both verbally and written with all stakeholders
• Ability to exceed internal and external customer expectations through timely, effective and positive service delivery
• Builds strong working relationships with guests, employees and vendors
• Complies with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications:

• Minimum 2-year degree or diploma from a recognized post-secondary technical institute or college in an IT related field.
• Proven working experience and knowledge of a majority of the following technologies in a medium to large sized Enterprise environment:

• Virtualization technologies such as VMWare ESXi and Nutanix AHV
• Microsoft Windows Server Operating Systems
• Physical Server hardware platforms such as Dell PowerEdge, Lenovo ThinkSystem, and Nutanix Hyperconverged Infrastructure (HCI)
• Microsoft Active Directory domain services including DNS, DHCP, Group Policy, etc.
• Cloud computing environments such as Microsoft Azure, Google Cloud Platform, Amazon Web Services
• Microsoft Azure Active Directory, Office 365 and Identity Management (SSO, Conditional Access, Multi-Factor Authentication)
• Disaster Recovery planning and related technologies such as Zerto, or Nutanix Metro Replication
• Citrix Virtual Apps and Desktops
• PowerShell scripting and automation tools such as Power Automate
• Microsoft Endpoint Configuration Manager, InTune, and Endpoint Imaging tools
• Infrastructure Monitoring tools such as SolarWinds or SCOM
• Preference to candidates with active industry standard certifications in Microsoft Windows Server technologies (MCSE), Cloud technologies (Azure/AWS), Citrix, ITIL and Nutanix.
• Minimum 5 years of experience in a medium to large organization as a System Administrator or similar technical role
• Valid Class 5 Drivers License
• Able to travel within Canada

About Us:

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What\'s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You\'ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn\'t your typical "corporate" job. We work hard and we have fun!

The only thing we don\'t play games with\xe2\x80\xa6..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming