Job Description

Location: AutoCanada Head Office - West Edmonton

About the Role:


As a Systems Administrator - Network Focus, you will be a key member of our Technical Support Services team, providing exceptional technical support to our internal customers. You will be responsible for troubleshooting and resolving complex technical issues across a range of hardware and software platforms. We are an internal team that is able to focus on a single network and we believe this allows us to build a secure, stable, and scalable network across all of our stores in the US and Canada. This role requires a strong technical aptitude, excellent problem-solving skills, and a customer-centric approach. This is an in-office role with some flexibility to work remotely with prior approval from a manager.

Responsibilities:

• Provide timely and effective technical support when a ticket is escalated from our Tier II service desk analysts.
• Implement, Diagnose and troubleshoot complex technical issues related to:
+ Cisco Meraki switching (stacked and non-stacked)
+ Palo Alto Networking Routing and NGFW policies and Panorama
+ Network connectivity with aggregator providers and direct ISPs
+ Cloud-based services (e.g., Azure or other Web Application Firewall and Routing)
• Proactively identify and resolve recurring issues
• Participate in knowledge base content creation and maintenance
• Assist with the deployment and maintenance of IT equipment and software as part of our Project Management Office when stores are being upgraded or integrated
• Pitch in on Server Team projects when Network Team is not busy
• Participate in on-call rotation as required as the network escalation point

Qualifications:

• 5+ years of experience in a technical support role
• Strong understanding of Cisco Meraki and Palo Alto Networks
• Comfortable level of understanding of on-prem Windows Server and apps
• Experience with troubleshooting network connectivity issues
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Abilityto prioritize and manage multiple tasks effectively
• Experience with ticketing systems (e.g., ServiceNow) is a plus

Nice to Haves:

• Experience with Cloud-based services (e.g., AWS, Azure, GCP)
• Experience with scripting languages (e.g., PowerShell, Bash)
• Experience supporting car dealerships or other automotive-related businesses.
• Experience supporting software applications
• Experience with CDK (Cox Automotive) systems
• Bilingual in English and French would be an asset worth mentioning
• Class 5 Driver's License

Recommended Certifications:

• Palo Alto Network Security Generalist
• Cisco CCNA or Meraki Solutions Specialist
• Microsoft Certifications (e.g., Azure Associate)
• Google Certifications (e.g., Google IT Support Professional)

Who we are:


AutoCanada is a publicly traded multi-location automotive dealership group operating in both Canada and the United States and headquartered in Edmonton. The multi-location dealership model enables AutoCanada to serve a diversified geographic customer base providing a range of services to customers including new and used vehicle sales, financing, leasing, automotive service and repair, collision repair, and parts sales. Founded in 2006, AutoCanada has expanded significantly and continues to grow.

•For more information about AutoCanada, check out• •autocan.ca ,• •Instagram ,• •Facebook .•

•To apply, please submit your resume and cover letter on the Careers portion of our website.•

•We thank all applicants for their interest; however, only those selected for an interview will be contacted. AutoCanada is committed to creating a diverse workforce and an inclusive culture, as an equal opportunity employer we encourage applications from all qualified individuals.•