Job Description

Job Summary

Our Operations team is

seeking a skilled Infrastructure & Systems Administrator

to enhance our team,

based out of Dartmouth, Nova Scotia

! In this pivotal role, you will leverage your experience and expertise to design, deploy, and maintain robust infrastructure solutions that support the optimal performance and security of our mission-critical communications systems.

Who are we?

In short, we're a fast growing, award-winning company with focus on mission-critical communications that help our customers save lives. We are radio, console and dispatch experts. We are innovative, collaborative and supportive. We work with an impressive range of clients in the public safety sector within North America and our equipment handles emergency communications in sites across the continent.

Who are you?

You are a dedicated IT professional with a passion for technology and commitment to excellence. As a key member of our team, you will collaborate with cross-functional departments, engage directly with clients and contribute to continuous improvement initiatives. You thrive in dynamic environments and are eager to contribute to a team that values collaboration.

This position offers the best of both worlds as a

hybrid opportunity

, supported as a mostly remote (at your preference), with periods of on-site work and training at our office in Dartmouth, Nova Scotia. You can expect this to average a day per week, with some weeks none and some weeks several, all depending on the current activities. This position includes on-call shift work leading remote technical support in the case of customer incidents, in shift rotations that cover 24x7x365 operations including all holidays, for extra pay.

The candidate in this role must be able to travel to customer sites in Canada and the United States for short periods of on-site work

.

Position Responsibilities

Infrastructure & System Management:

Contribute to system design and deployment within the following areas: technical direction, technology selection, architecture and design, bug reporting & deploying new features to existing products
Install, configure, and maintain server hardware and operating systems to support business applications
Ensure system performance, availability, and scalability through proactive monitoring and optimization
Implement and manage backup and disaster recovery strategies to safeguard critical data and systems
Oversee software deployments, patch management, and security updates

Network & Security Administration:

Support IP Network design and implementation, including network switch configuration, VLAN assignments & configuration
Implement and enforce network security policies, including firewalls, access controls
Monitor network performance, troubleshoot connectivity issues and optimize configurations for efficiency
Respond to and mitigate security incidents, including vulnerability assessments and penetration testing

Operational Support & Troubleshooting:

Collaborate with vendors, service providers, and internal teams to resolve technical issues and implement new solutions
Conduct root cause analysis for recurring incidents and implement long-term solutions
Review and validate technical proposals to ensure accuracy and alignment with customer requirements
Support technical product demonstrations, presentations, seminars and/or training explaining products and services
Participate in 24/7 on-call rotation to support critical system availability/issue resolution

Customer Relationship Management:

Ensure customer service excellence by actively engaging in conversations with customers and ensuring system fulfills customer expectations
Design and execute tailored external training sessions and training documentation to enhance technical proficiency and understanding with our customers
Travel to customer site across North America to perform deployment activities or other customer support, as required

Implement Continuous Improvement:

Identify and implement process improvements to streamline System Operations workflows and processes, implementing automation, standardization, and best practices
Participate in continuous job-specific training and ongoing education

Internal Collaboration:

Collaborate and proactively communicate with cross-functional teams to identify, prioritize, and execute approaches that support company objectives
Represent the company at internal and external meetings and/or events

YOUR QUALIFICATIONS:

Intermediate Linux System Administration skills, including the ability to manage and troubleshoot services, configure and maintain system components (e.g., networking, storage, users, and permissions), and perform routine tasks such as log analysis, package management, and system monitoring. Proficiency with remote access tools like SSH and SCP, as well as confident use of the command line, is essential
Networking and Realtime IP protocols (e.g. SIP, RTP, NTP, SNMP, etc.)
Shell scripting using BASH, Python or other scripting languages
Strong technical communication skills
High level of professionalism, attention to detail and strong work ethic
Excellent customer service skills
Strong problem solving and conflict resolution skills
Strong organization, presentation and time management skills
Strong English communication skills, both written and verbal
Collaborative work philosophy

YOUR EXPERIENCE:

A technical degree or equivalent experience
A minimum of three (3) years of related industry experience
Experience working as a Tier 2 help desk representative would be a bonus
Professional Engineers qualification (EIT/P.Eng.) would be a bonus

NICE TO HAVE SKILLS:

Knowledge of radio network design and use of radio technologies: basic understanding of land mobile radio systems with the ability to troubleshoot levels, impedances, timings and other settings; understanding of audio performance characteristics and audio processing tools such as AGC, audio compressors and EIA tone remote control
QA or testing experience
CCNA or similar networking certification
Experience with cloud computing technologies
Experience with dispatch operations
Knowledge of radio protocols such as P25, MDC, and paging
Familiarity with git, Zabbix (or something similar) and the ELK stack
Practice using json and YAML (or specifically Ansible)
Working knowledge of VMs and Docker
Exploratory testing

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What You'll Love About Working With Us:

Meaningful work.

Our work makes a difference in the world. Our efforts contribute to making a lasting impact supporting mission-critical communications that help our customers save lives.

Work environment.

Remote, in-office and hybrid work options. Flexible working hours. Renovated office space, including free coffee and parking. Casual dress and atmosphere.

Health & Wellness.

Your health and wellness are a priority. We make the time to highlight the value of wellness, how to support it and offer a fully funded health benefit package to employees. We foster a strong work-life balance, also providing paid time off, including vacation, holiday and sick time.

Learning & Growth.

Leaders that are committed to supporting you through regular connection 1:1 conversations, a focus on learning through external opportunities and internal workshops sharing technical knowledge, fostering growth and opportunity in your career.

Employee Engagement.

Your feedback matters and makes a difference. We regularly advocate for feedback and are open to doing things differently.

Culture & Connection.

Our culture is our corporate personality tied up with a bow and if we do say so ourselves, we got it going on. It's the people here that make the magic - we have a phenomenally talented engaged team that is our greatest strength.
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InterTalk is an equal opportunity employer. If this opportunity interests you, and you meet all of the above requirements, please submit your resume and a cover letter. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials,

the results of which must be satisfactory to the employer. Only applicants legally entitled to work in Canada will be considered for this opportunity.

Job Type: Full-time

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Flexible schedule Life insurance On-site parking Paid time off Profit sharing Vision care Work from home
Flexible language requirement:

French not required
Schedule:

Monday to Friday On call
Ability to commute/relocate:

Dartmouth, NS: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have on call shift-work availability for shift rotations that cover 24x7x365? Are you able and willing (with the necessary documentation in place) to travel within Canada and the US?
Experience:

Infrastructure/Systems design and deployment: 2 years (required) Technical proficiency in LINUX systems: 2 years (required) Networking skills (switches, routing, troubleshooting): 2 years (preferred) Telecommunication skills (VoIP/SIP/Asterisk): 2 years (preferred) Shell scripting using BASH, Python, other languages): 1 year (required) Cloud & virtualization skills : 1 year (preferred) Database Administration: 1 year (preferred) Tier 2 help desk representative: 1 year (preferred)
Work Location: Hybrid remote in Dartmouth, NS