Job Description

Company Description

Improving healthcare through innovative technology is at the core of Intelerad's work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We're focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad's modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.



The Systems Administrator is responsible for deploying Intelerad's software solutions and maintaining the company's internal systems to ensure smooth day-to-day operations for Intelerad under the G-Suite and Microsoft 365 platforms.

You will work as part of a team to deploy and support/troubleshoot remotely on Linux servers and Windows servers, which are used by the internal corporate structure.

Specifically, the operations entail configuration, deployment, upgrades, maintenance and analysis of Intelerad's internal systems, software, and workflow solutions so having a creative approach to unique problems is important.

You will work with all teams during mergers and acquisitions to integrate sister company IT systems and environments, therefore the ability to self manage with given tasks and direction is crucial.

There will be potential requirements for working outside of regular office hours to minimize operational disruptions for the various teams and departments within Intelerad in case of emergencies and also to be part of an on-call rotation. After the initial training period, the schedule will be flexible outside of core business hours.

• Build new servers in virtual environments to help the Corporate IT operations
• Develop strategies and configurations to perform software deployments and upgrades
• Perform proper testing after implementing changes
• Develop expertise to understand the impacts of different operations and changes
• Troubleshoot issues and outages, perform Root Cause Analysis (RCA) and recommend repairs, changes, and upgrades
• Suggest and participate in documentation maintenance and improvements in IT processes
• Create requested reports from various systems and platforms and maintain ease of readability
• Provide support to the IT Specialist team as an issue escalation point
• Participate in on-call rotation to assist with emergencies reported after hours
• Work on weekends, after hours and holidays when needed

Qualifications

Experience:

• Degree in Computer Science or Information Technology or equivalent work experience
• 3+ years of experience with systems administration across multiple operating systems
• 3+ years of experience in technical support for end users
• 3+ years of experience with Microsoft Office and other 365 platforms such as SharePoint, OneDrive, Teams, etc.
• Experience in Root Cause Analysis and recommending solutions
• Experience with virtualization concepts
• Demonstrate common knowledge of networking concepts and functionality
• Demonstrate ability to automate processes on various systems and platforms
• Strong sense of ownership, accountability, and dedication to results
• Strong technical aptitude with the ability to absorb new information at a fast pace
• Excellent teamwork, organizational, and communication skills to develop and maintain internal and external relationships
• Strong attention to detail and consistency
• Familiarity with ITIL standards and procedures
• Working knowledge of ticketing systems and SLA requirements
• Advanced knowledge of the following platforms:

Microsoft 365 SaaS

Windows 10 and Windows Server operating systems

Redhat Enterprise Linux 7 & 8 or Debian based distros

Strong knowledge of scripting/coding:

Python

PowerShell

Bash/Shell scripting

SQL * Asset Management

• Reading system logs
• Networking concepts

Additional Information

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Meet Intelerad's Leadership Team:

#LI-remote