Job Description

Bring your IT career and talents to CDW where you can have a greater impact, be inspired by our mission and excited about your job and future. The #1 name in Canada for IT services and solutions, we are an innovative Fortune 200 leader driving meaningful technological change for customers in virtually every industry. We are seeking a talented, versatile and experienced Storage & Backup Administrator to manage the systems within our customer environments. This is an exceptional opportunity to join some of the brightest, best and most diverse technology minds working in IT today. Tech visionaries and lifelong learners who can take their passion for technology and turn it into powerful, functioning solutions for our customers. In this key role, we'll look to you to ensure operational excellence in the way we deliver enterprise storage and backup solutions within Managed Services. What you'll do
Support

• Troubleshoot and resolve issues in customer environments
• Communicate with customers, teammates, and management
• Provide thorough ticket updates
• Coordinate with vendors to repair or replace hardware
• Monitor customer environments and infrastructure
• Respond to alerts and action or escalate as required

Operations

• Follow ITIL practices regarding incident, problem and change management
• Perform administration on storage arrays and backup systems
• Document and update technical procedures, administrative processes, configuration management database
• Work within revision control for tool or script development
• Contribute towards the development of automation
• Complete quarterly and annual test restores

Provisioning

• Deploy new services and environments for customers and internal systems
• Create, update and maintain customer build documents and runbooks
• Help research, develop and implement new services, tools and software

What you need to succeed
Must-have

• Associate or higher Degree from a recognized college or university, preferred in computer science, information systems, electrical engineering, or a related field. Qualifying experience and/or technical certification (e.g. MCSE, CCNA/CCNP, RHCE, etc.) may substitute for the required education
• 5+ years' experience of infrastructure management including a focus on customer service and complex technical assistance for storage, backup, virtualization and cloud infrastructure environments
• 5+ years' experience working for managed services provider, handling multiple customers complex requirements.
• 5+ years' experience with storage administration on NetApp, PureStorage, EMC, Dell, IBM or other enterprise class storage arrays including experience with fiber channel networking
• 5+ years' experience with backup and replication t technologies including Commvault, Commvault Metallic, ASR, Zerto, Veeam, Networker
• Demonstrated ability to manage multiple priorities/projects, meet deadlines, facilitate change and delegate responsibilities
• Ability to communicate effectively and in a constructive manner with management, peers, and coworkers
• Strong problem-solving skills with demonstrated ability to find solutions while working independently

Nice to have

• Bilingual - English/French
• Certification is Storage technologies such as NetApp NCDA, Dell/EMC DSC/DCE certification in storage , Pure Storage Professional or Expert, or other relevant storage certification.
• Experience with ticketing and monitoring systems
• Experience with Linux administration (RHEL or CentOS) and windows administration (Server 2016 /2019)
• Experience with Dell / HP / Cisco servers and VMware or Hyper-V virtualization
• Knowledge and understanding of cloud computing and administrative experience with Azure and AWS
• Exceptional troubleshooting and analytics skills
• Excellent written and verbal skills
• After-hours availability
• On-call rotation availability
• Short distance travel required for Datacenter access.
• Must be able to obtain and maintain Canadian Security Clearance. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident.

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape. The well-being of our employees is essential to us. CDW offers a comprehensive benefits package, which includes health, dental and vision coverage, coworker stock purchase program, paid vacation time and sick days, RRSP/DPSP and DPSP match, tuition reimbursement, coworker discounts and other generous perks.