Job Description

Applications are being accepted for the temporary position of:

System Support Specialist 1

Under the direction of the District Principal of Instruction and Innovation or delegate, works as part of the Tech Team providing first response for technical support requests, performs technical field work in schools, creates technical support tickets and completes general server and website maintenance. The System Support Specialist I also works with the Student Information Systems Manager, as assigned, to meet business process requirements and completes projects.

This is a unionized position full job description #74 available online: sd79.bc.ca

Applicants must have:
High school graduation or the equivalent.

Minimum two-year certification from an accredited institution in a relevant area of information technology, or an equivalent level of experience and training.

Apple Certified Help Desk Specialist Certification or equivalent level of experience and training (ACHDS certification required within 12 months of assignment to position).

Microsoft Certified Professional or equivalent level of experience and training (MCP certification required within 12 months of assignment to position).

Skills:
Demonstrated ability/aptitude to work with detail, precision and accuracy.

Demonstrated ability to organize, prioritize and meet deadlines with minimum of supervision.

Ability to maintain the confidentiality of information seen or heard.

Good interpersonal and communication skills.

Demonstrated technical problem-solving skills and ability to learn new systems.

Experience:
A minimum of three years experience supporting Apple OS X clients, OS X Server, Microsoft Windows 2016 server, Windows 10, iOS and related peripherals and software applications.

Requirements:
Physically capable of performing the duties of the job.

Ability to work a variable schedule.

Must have reliable transportation and a valid class 5 BC drivers license to perform site visits.

Applications should include a cover letter, a detailed personal r\xc3\xa9sum\xc3\xa9 with three supervisory references, transcripts, and any other relevant supporting documentation. Please submit all documents in one PDF file to Human Resources, Support Staff at apply@sd79.bc.ca