Job Description

Clia Bakery

Clia North America is headquartered in Toronto, Ontario (Canada), which was incorporated in 1983. Clias key businesses are food manufacturing of cookies, rolled dough and pancakes/waffles for retail, food services and brands. Cerelia North America employs approximately 900 associates.

The activities of Cerelia North America are split over 3 different locations:

• Toronto, Ontario (CA): 2 factories and 1 distribution Center (cookies)
• Columbus, Ohio (USA): 1 factory (cookies & rolled dough)
• Liberty, South Carolina (USA): 1 factory (pancakes & waffles)

Clia Group currently operates 12 production plants globally with approximately 2,500 associates throughout Europe, North America, and Asia. Products are sold in 50 countries with current sales of ~$550 million Euros (CA$800 million). Cerelias business model is the combination of quality, innovation, and cost efficiency. Cerelia has invested more than CA$100M in new factories and production lines in North America.

At the core of Clias strategy, our corporate responsibility focus points include the reduction of our environmental footprint, a responsible sourcing policy, the improvement of the nutritional profile of our products, and finally the development & engagement of our associates. Visit our annual report

Cerelia expects and supports its associates to demonstrate the following core values:

• Entrepreneurial Spirt: Every day is an opportunity
• Together with Cerelia: Building our success together
• Commitment: Positive energy in everything we do

Company Offering

Our ambition is to become the world leading partner for dough solutions, empowering consumers to create happy home baking moments.

Clia offers a wide range of baked cookies, cookie dough, pizza dough, pie crust, puff pastry, pancakes, frozen waffles and breakfast sandwiches; commercialized under our clients brands, both retailers, food services and industrial companies, as well as under its own brands: English Bay Bakery, JusRol, and Pop! Bakery.

Company Strategy

Clia North Americas strategy is articulated around 4 axes, aiming to improving its performance and seizing future growth opportunities, while embracing the companys heritage and distinctive strengths:

• Create a solid base: doing well what we do today, increase customer satisfaction and profitability
• Drive innovation around our 3 product platforms: cookies, rolled dough and pancakes / waffles
• Enhance our capabilities & talent: implementing new systems, developing a broader industrial footprint, and investing in our talent
• Accelerate growth, through organic growth, strategic partnerships, and acquisitions

In 2020, we reset and refocused the business around the Toronto facilities for cookies, while adding rolled dough products with an excellent reputation and distribution across the US retailers, to our portfolio.

In March 2021, US Waffle, leader in pancakes & waffles joined the Cerelia family; in June 2021, we opened a new, state-of-the art, 150,000 sqft factory in Columbus, Ohio.

Clia continues to strengthen the relationship with its strategic customers across multiple distribution channels: food service, in store bakeries, retailers, clubs, convenience stores, and industrial partners.

About the role:

The role of the System Network Administrator will be to provide help to users requiring technical assistance and expertise with computer related hardware, desktop application software, internal phone system and cell phones. Additionally, the System/Network Administrator is expected to troubleshoot, repair, install, and configure hardware and software on PCs, laptops, printers and network infrastructure. A demonstrated commitment to (internal) customer service is critical as the role is a key contributor to the overall success and reputation of the IT department.

Responsibilities:

• Provide technical support of computer hardware and software, telephone system and cell phones to internal and remote users.
• Design, configure, install, and proactively maintain servers to ensure optimal performance.
• Administration of Microsoft Active Directory, network services, and resources.
• Design, configure, and maintain the voice and data infrastructure, including firewalls, routers, switches, and cabling.
• Evaluate and implement new technologies and strategies to support business objectives and priorities.
• Implement enterprise backup strategies, network security policies, and disaster recovery procedures.
• Comprehensive analysis and reporting of statistical data.
• Project management including budgeting and resource scheduling.
• Maintain an inventory of IT hardware and software assets for financial and legal compliance.
• Occasional onsite support to Cerelias facilities in Ohio and Atlanta, USA.
• Identify opportunities to continuously improve service levels and technical environment / infrastructure.

Requirements:

• Related post-secondary education.
• Microsoft Certification preferred.
• Must have 5+ years practical experience in a similar role.
• Superior customer service skills providing prompt and courteous support.
• Strong problem solving and troubleshooting skills allowing efficient and effective identification of problems and the ability to apply appropriate solutions.
• Responsible, quick learning, motivated and proactive personality.
• Possess a high level of attention to detail combined with excellent follow-up skills.
• Excellent interpersonal, and communication skills (both verbal and written). Must be able to communicate effectively at all levels within the organization.
• Superior time management and prioritization skills including the ability to multi-task.
• Strong experience of installing, configuring and supporting Microsoft technologies, including Windows desktop & server operating systems, Hyper-V, Office 365.
• Proven experience implementing and maintaining Active Directory in a multi-domain environment, managing security rights and Group Policy management.
• Strong networking skills configuring TCP/IP, DNS, DHCP, SMTP, IIS & Internet technologies, firewalls, VPN, and IPSec.
• Proven experience configuring enterprise network switches and routers.
• Experience supporting Microsoft Dynamics 365 Business Central (NAV) would be an asset.
• Flexibility to work overtime, sometimes unscheduled, to support maintenance and project workload.
• Ability to lift up to 50lbs

The position comes with a base salary of CAD$ 75,000.00, annual paid time off, extended health and dental benefits, RRSP match and paid floater days!

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