Job Description

Who we are

At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke.

We believe in equity, diversity and inclusion \xe2\x80\x95 it\xe2\x80\x99s embedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities, 2SLGBTQIA+ communities, women, and people living disabilities are encouraged to apply.

To learn more about our mission, values, commitment to EDI, and the difference Heart & Stroke makes in the lives of people in Canada at every age, please .

The opportunity

Reporting to the Director, IT Operations, and working closely with IT counterparts, local leadership and staff teams, the Systems Administrator is responsible for:

• Provisioning, installing/configuring, operating, maintaining, monitoring, and managing systems hardware, software, related infrastructure, and network for both cloud (Azure) and local environments at Heart & Stroke
• Safeguarding and maintaining the integrity of IT systems including privacy, security, disaster recovery, and risk
• Implementing IT policies, and procedures, and delivering effective and efficient technology support for staff, volunteers, and constituents
• Working closely with other IT technicians to support and integrate infrastructure, applications, telecommunication and related systems
• Assisting project teams with technical issues and helping identify technological innovations that would enhance current and future Heart & Stroke infrastructure and network systems

This remote/work-from-home role can be performed from anywhere in Canada; however, may be required to occasionally travel to the Toronto office to support business needs.

How you will make an impact every day

Network and System Administration

• Deploy functional networks in both cloud and local environments
• Configure, manage, patch, monitor and support cloud and local infrastructures, operating systems, applications, and services (i.e., Windows o/s, Microsoft applications, PowerShell, Azure CLI, Azure portal, Azure Resource Manager templates, and Microsoft Azure Active Directory)
• Manage, monitor, maintain and report on system and network performance and integrity, and make improvements or cost saving recommendations as necessary
• Support the Senior, Infrastructure & Network Administrator with designing, configuring and maintaining backup and disaster recovery plans
• Configure and maintain remote access system for remote users (i.e., VPN Access, Remote Desktop, Azure Virtual Desktop)
• Work with Senior Manager of Cybersecurity to implement, install and monitor all security systems (i.e., Azure security, access controls, MDR, penetration tests, PCI, Defender)
• Work with Application Developers and other IT technicians to implement and monitor the infrastructure and network to support application performances (ie.: SQL servers, link servers)
• Configure, manage, and support all operational aspects of telecommunication and audio-video systems (i.e., MS Teams phone, MS Teams meeting rooms and conference, Logitech)
• Actively participate in policy implementation and enforcement
• Drive standardization and automation into all aspects of the Heart & Stroke technology network

Tier 2 Support

• Investigate and troubleshoot network and infrastructure problems and change requests from Tier 1 escalations
• Anticipate potential problems and take action to solve them before they impact users when possible
• Work with vendors and other technicians to resolve problems and provide possible workarounds to meet established SLAs
• Communicate with impacted users (staff, vendors, contractors) when necessary

Documentation

• Create clear and logical documentation, in lay and technical terms, for network and mobile device configuration, disaster recovery, and client settings
• Assist with documenting and maintaining network and related architectures and solutions based on requirements from stakeholders and/or required business applications
• Maintain monitoring and backup system documentation
• Maintain availability, continuity and workaround documentation per ITIL best practices
• Follow and maintain change management process and related documentation procedures
• Provide input, documentation, and reports on information security, disaster recovery/continuity, maintenance, and assets

Projects and other duties

• Backup for Senior, Infrastructure and Network Administrator
• Assist project teams with technical issues and help identify technological innovations that would enhance current and future Heart & Stroke infrastructure and network systems
• Function as liaison with third party technicians and vendors when required
• Facilitate office changes in relations to IT (ie: office printer installs)

Who we need

Experience

• 2-3 years work experience with implementing, managing, and monitoring an organization\xe2\x80\x99s Microsoft Azure environment, including virtual networks (Azure Virtual Desktop), storage, compute, identity, security, and governance
• 2-3 years\xe2\x80\x99 experience with managing Modern Desktops environment, deploying Windows client, managing identity and access, managing compliance policies and configuration profiles, managing and protecting devices, and managing Microsoft licenses and apps
• Working knowledge of PowerShell, Azure CLI, Azure portal, Azure Resource Manager templates and Microsoft Azure Active Directory
• Knowledge of managing and configuring Windows Server workloads using on-premises, hybrid, and cloud technologies, including implementing and managing the operational aspects of cloud-native and hybrid data platform solutions built with Microsoft SQL Server and Microsoft Azure Data Services
• Knowledge of SQL/database or web-based application (ie: Sitecore) is an asset

Education\xe2\x80\x8b\xe2\x80\x8b

• Post-secondary diploma or certificate program in IT, network or systems administration required
• Azure Fundamentals certification required / Azure Administrator Associate recommended
• ITIL knowledge recommended
• Teams Administrator Associate and/or Security Administrator Associate Certification would be an asset
• Continuous training and certification accreditation for purposes of maintaining an acceptable level of information security expertise necessary for configuration management

Skills

• Excellent problem-solving skills highly skilled in Microsoft Teams and Office365
• Must be technically proficient and maintain proficiency at high level through formal courses and self-driven learning
• Can evaluate and prioritize activities and focus staff resources aligned with business priorities in a high-volume environment
• Have a strong commitment to providing excellent and respectful customer service to variety of stakeholders with varying degrees of technical proficiency and diverse backgrounds
• Possess good written and verbal communications skills and be able to articulate technology to business partners and management
• Be able to embrace change and support others through times of change
• Be flexible and service, achievement, and task-oriented

What we offer

At Heart & Stroke, we make it a priority to foster a culture of caring by implementing practices and programs that foster respect, compassion, trust and attentiveness to our own and others\xe2\x80\x99 health and well-being.

In addition to a competitive salary, we believe that time off is integral to the personal health and wellness of our employees. We offer a generous paid time-off package including vacation days, personal days, wellness days, and paid company-wide closure between December 25 and January 1. We also provide competitive health, medical, dental and vision benefits, life insurance, disability benefits, an employee assistance program (EAP) and a defined contribution pension plan with employer matching. Our employees also enjoy a flexible hybrid working model and reimbursement for mobile phones and home office setup, as well as opportunities for professional development.

Apply now

If you want to join the fight to beat heart disease and stroke, please apply by sending your resume by July 24, 2023.

Only those candidates that qualify will be selected for an interview. At this time, all interviews are being conducted via phone and/or video call \xe2\x80\x95 we look forward to \xe2\x80\x9cvirtually\xe2\x80\x9d meeting you!

Accommodation

We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please let us know and we will do our best to address your needs.

Please note: Heart & Stroke has a vaccination policy that requires all employees to be fully vaccinated unless they have a valid exemption. You can view our policy .

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Heart & Stroke