Job Description

Description :
Location: Work from anywhere OR Office location
Here's what we do and why we do it
We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers' lives better. Find out how we do that here: .
Here's how you will contribute to the success of the company

• Participate on service operations and continual service improvement
• Keep track, organize and manage information services tickets to respect different SLAs defined in our ITSM
• Assist internal service desk on escalated internal hardware and software issues
• Perform in-depth analysis to determine requirements and needs of new services
• Develop and implement internal support procedures and documentation
• Participate in major migration projects
• Participate in the deployment of SaaS or on-premises applications
• Ensure availability, accessibility, maintenance, and performance of our physical and virtual environments
• Collaborate on different projects with team members or other IT teams
• Develop proofs of concept for new services as necessary
• Perform In-depth root cause investigation to determine short-term and long-term improvements
• Participate in the management of monitoring tools
• Understand the scope of the functionalities of internal tools and systems to maximize their use, ensuring technology investments are optimized
• Carry out all other related tasks per the job's evolution and departmental needs.

Here's what you need to have and master to get the job

• College degree in computer science, IT or a combination of similar training and experience
• 3 to 5 years of experience in Microsoft systems administration
• Good diagnostic and troubleshooting skills
• Relevant industry certifications: Microsoft (AZ104, AZ305, AZ140), RedHat, CompTIA.
• Excellent English skills, both spoken and written. are essential; fluency in French is an important asset.
• Adaptable, flexible, and able to meet deadlines in a fast-paced environment
• Reliable, responsible, and motivated. Ability to prioritize and multi-task
• Experience in one or several of the following areas will be considered an asset:

• Microsoft Azure and Entra ID Administration and Governance.
• Databases & Data Platforms Administration like Microsoft SQL Server, Azure SQL Database
• O365 Administration

• PowerShell Scripting

• Familiar with IT Service Management (ITSM) tools

• Knowledge of clusters and high-availability environments
• Experience with various forms of user authentication: Multi Factor Authentication (MFA),Single Sign-On (SSO), Certificate-Based Authentication, PIM
• Monitoring tools: SCOM, PRTG

• Azure and Veeam Backups and Restore
• Familiar with Dell SAN, NAS, and storage solutions
• Hands-on experience with Microsoft Hyper-V and VMware vSphere management

• Experience on incident management (an asset)
• Experience on Linux (RHEL, Ubuntu, Centos) (an asset)

• Security Information and Event Management (SIEM) or Log Management

*Availability for rotation on the call schedule in a 24-7 environment
Benefits of working at Sherweb
Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.
A fast-paced work environment that adapts to you

• Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montreal)
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Generous and caring colleagues of various professional and cultural backgrounds
• Opportunity to recommend quality talent from your network through our generous referral program

A flexible total compensation offer

• A base salary ranging between $65 500 and $87 000 annually
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• A corporate discount program to help you save at merchants in your community

Considerable growth opportunities

• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: "Sherweblife" - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year
Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.
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Skills Required