Job Description

,Tecbound was founded on the belief that everyone deserves the right to a simple life, and that technology should drive this. We aspire to become a trusted partner - engaging deeply with clients' needs - developing enhanced, tailored business solutions. We believe that in partnering with businesses, we can simplify their operations, allowing them the freedom to shine.

As System Administrator, you will be part of a team that provides both remote and on-site customer support for a wide range of issues across a diverse client pool. Support can range from installation, maintenance, configuration, and troubleshooting of workstations, mobile devices, software, network infrastructure, and servers. You will be responsible for following, maintaining, and creating network documentation, standards, and procedures. As an IT Support Analyst, you will be accountable for:

Respond to client requests by phone or email consistently within the expected timeframe. Communicate early and often with clients and teammates regarding outstanding issues. Solve a wide range of business and productivity issues using technology. Create and maintain network documentation every time. Implement solutions utilizing simple, proven technologies. Deliver only tested solutions addressing the root cause of an issue. Accurately determine the proper course of action when facing conflicting priorities. Update the ticketing system in real-time.
To be successful in the IT Support Analyst role, you:

Love helping and teaching others whether they be clients or coworkers Are decisive after doing necessary diligence, but also know when to ask for help Appreciate the culture of empowerment and accountability to a team Own your mistakes and learn from them React with an appropriate sense of urgency Welcome variety and react to change with flexibility and an open mind Look for improvements and solutions
To Be Successful in Tecbound, You

Love technology. Always working to make things easier for our clients. Get things done. Deliver the best customer experience possible. Pursue the best of yourself. collaborate & communicate. Are confident yet humble.
Strong technical knowledge required:

Microsoft Office 365 backend configuration, support and security. Microsoft Azure configuration, support, and security. Administration, support and configuration of HP, Dell, and Lenovo servers. Networking, TCP/IP, DNS administration, configuration and support. Microsoft Active Directory administration, configuration and support. Microsoft Entra ID administration, configuration and support. Microsoft Windows server and workstation administration, configuration and support. Disaster Recovery planning, administration, configuration and support.
Good to have:

Experience with Kaseya products like Datto RMM, Datto BCDR, Datto SaaS Protection and IT Glue.
Employment Type
Full-time

Job Types: Full-time, Permanent

Pay: $70,000.00-$80,000.00 per year

Benefits:

Dental care Extended health care Mileage reimbursement Work from home
Experience:

System administration: 5 years (required) Information Technology: 7 years (required) Microsoft Office 365: 5 years (required) Windows: 5 years (required) Computer networking: 5 years (required)
Work Location: Hybrid remote in Calgary, AB T2C 3G3