Switchboard Operator
Job Description
The Switchboard Operator is responsible for responding to incoming and outgoing calls and requests for non-technical information. The Switchboard Operator directs calls to appropriate areas of the facilities. This position is covered by the terms and conditions of the CUPE 2111 Collective Agreement.
Classification: Switchboard Operator
Union: COV CUPE 2111
Unit and Program: Health Information Management/ Switchboard
Primary Location: Misericordia Community Hosp
Location Details: As Per Location
Multi-Site: Not Applicable
FTE: 0.00
Posting End Date: 17-NOV-2025
Employee Class: Casual/Relief
Date Available: 07-DEC-2025
Hours per Shift: 7.75
Length of Shift in weeks: Varies
Shifts per cycle: Varies
Shift Pattern: Days, Evenings, Nights, Weekends
Days Off: Other
Minimum Salary: $23.52
Maximum Salary: $28.60
Vehicle Requirement: Not Applicable
Required Qualifications:
High School diploma or recognized equivalent required.Additional Required Qualifications:
Six months recent related Switchboard experience required. Emergency Communications Certificate is an asset. Proficient with Microsoft Office Suite (Word, Outlook and Excel) required. Experience in a hospital environment preferred. Equivalent combination of education and experience will be considered. Ability to respond in a direct, calm and professional manner to emergency and stressful situations including but not limited to Emergency Code Condition calls, medical emergency calls and fire alarm calls. Excellent listening and comprehension skills. Attention to detail while processing large volumes of work.Preferred Qualifications:
Knowledge of other hospital-use computer software (i.e. ESP, DataPulse, Epic - Connect Care) an asset. Working knowledge of medical terminology, with a medical terminology course, preferred. Broad knowledge of organizational interdependencies. Ability to work effectively and independently within timelines and with frequent interruptions. Must be able to maintain customer focus while performing duties. Must be able to recognize and strictly maintain confidential information.MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
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Job Detail
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Job IdJD3095744
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEdmonton, AB, CA, Canada
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EducationNot mentioned