Job Description

Lead the Adventure: Bring Unforgettable Guest Experiences to Life in Whistler

Who We Are

At Gibbons Whistler, we're all about

Making People Happy

. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.


Everything we do is rooted in our

core values

: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.

The Opportunity

Are you

passionate about creating unforgettable guest experiences, building genuine connections, and thriving in a fast-paced hospitality environment? As a

Support Team Member

at Gibbons Life, you'll be the friendly face and helping hand that ensures every guest feels welcome, every service runs smoothly, and every day brings something new.


We're looking for energetic, guest-focused individuals who love Whistler's vibrant community and want to be part of a team that makes people happy--every shift.

Perks of the Job

$

55,000-$75,000 annual wage

based on experience and qualifications.

50% off food & beverage

at all Gibbons venues

Adventure perks:

20% off The Adventure Group for you and your friends & family

Accommodation discounts

: 20% off at The Adara Hotel and Gibbons Life Condos

Wellness perks

: 20% off at The Spa at Whistler and a benefit stipend

Exclusive partner discounts

at local Whistler businesses Flexible schedules and a supportive team culture Access to community events and staff appreciation nights Growth opportunities in Whistler's most dynamic hospitality group - we're passionate about promoting from within and supporting your career journey. Immersive work environment steps from the mountains - we take our core purpose of "Have Fun" very seriously.

What You Bring to the Table

Experienced in leading teams in tourism, hospitality, or adventure operations Skilled in people development, scheduling, and cross-functional leadership Financially savvy and comfortable using data to drive performance Passionate about creating memorable, story-rich guest experiences Confident communicator with a proactive, solution-oriented mindset Aligned with a culture-first, values-led organization

Your Days Will Look Like

Implement operational strategies to achieve company goals and ensure excellence in service, safety, and efficiency Lead and inspire the team to deliver outstanding guest experiences and maintain a positive, motivated workplace culture Manage the Guest Services team to create a welcoming atmosphere and ensure smooth, professional day-to-day operations Collaborate with head office departments--including Marketing, Finance, and HR--to align operations with company objectives Oversee scheduling, recruitment, onboarding, training, and performance management to build and retain a high-performing team Track and analyze operational performance metrics, identify opportunities for improvement, and implement effective solutions Coordinate with all departments to ensure seamless execution of activities, events, and special programs Handle and resolve escalated guest concerns promptly, ensuring a positive outcome and maintaining guest satisfaction Foster a culture of collaboration, engagement, and accountability among team members Support the General Manager in overseeing daily operations, driving revenue growth, and executing long-term strategic initiatives

Ready to lead unforgettable guest experiences in Whistler? Apply today and join our adventure.

At Gibbons Whistler, our core values--Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence--guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!