Job Description

Excellent opportunity for a professional Surveillance Operator with experience in Quality Assurance to join an established and rapidly expanding organization. The ideal candidate will have surveillance experience monitoring persons, places, things, and processes in a large and busy environment.

Salary 22$/HR

The QA Surveillance Operator will be responsible for monitoring and conducting thorough checks to uphold and ensure compliance of company standards by monitoring all departments and documenting all exceptions to policies and procedures.

He/She will be responsible for the daily on-going monitoring and observation of casino patrons and team members.

If you\xe2\x80\x99re proactive and understand how to prioritize tasks based on urgency we are confident you will excel in this role. We are an ever-evolving and dynamic environment, the ideal candidate will be a quick and independent learner and adapt to change with ease.

The Ideal Candidate

Will be a discreet, curious, and thorough individual who takes great pride in their work. They will be proactive, meticulous, and resourceful in their approach. He/She will be a team-player, self-motivated and comfortable working autonomously. We are seeking candidates who are flexible, adaptable, and who can adjust their schedules to accommodate the demands of the job and meet the organization\'s needs.

Responsibilities:

• Observe gambling operations for irregular activities such as cheating, vandalism or theft by employees or patrons
• Maintain knowledge of regulatory requirements related to quality assurance
• Identify and document any irregularities, incidents and breaches of regulations and policies, and report them to the Surveillance Manager
• Identify any potential threat to gambling assets such as money, chips, and gambling equipment
• Act as oversight for security agents and/or management and customers
• Monitor establishment activities to ensure adherence to all company policies and procedures
• Ensure that employees are following company policies, procedures, and safety protocols.
• Monitor and evaluate employee performance, including customer service skills, adherence to policies and procedures, and job-specific tasks.
• Maintain accurate records and reports on employee performance, customer incidents, and other relevant information.
• Reviews and documents employee dress code violations, productivity concerns, code of conduct infractions, and hygiene practices.

Supervisory responsibilities: This position has minimal supervisory responsibilities.

Requirements:

• Bilingual (French/English)
• Minimum of six (6) months experience in the fields of security or surveillance preferred. Must be proficient at the use of the computer programs Microsoft Word and Microsoft Excel
• Superior attention to detail
• Strong visual understanding - ability to see hidden patterns, notice potential suspicious activity
• Effective written and verbal communication, interpersonal and organizational skills required
• Ability to function independently with minimal supervision
• Critical thinking and problem solving skills
• Ability to organize and prioritize work to meet deadlines
• Must be physically able to withstand continued sitting for a period of 8 hours or more and be able to work in a confined area with minimal supervision

Playground is proud to have grown from modest beginnings to a poker destination of international caliber. With the continued support of poker players from all over the world, Playground continues to expand and further develop our service offerings for our valued guests. Conveniently located just 15 minutes south of downtown Montreal in the Mohawk territory of Kahnawake, the complex currently offers over 40 poker tables and a selection of over 650 Electronic Gaming Devices (slots). In addition, Playground includes an inviting and locally renowned restaurant The Rail Coal Fire Bistro and is in the midst of an exciting expansion project that will include expanding the gaming floors, a stunning hotel and additional contemporary food and beverage outlets.

Thank you for reviewing and considering this job opportunity at Playground. If you feel you have what it takes, we want to hear from you. Apply today!

What we have to offer:

• Competitive starting salary
• Discounts on food during the work shift
• Paid training
• Potential for career growth within the organization
• Free Parking
• Company sponsored events
• Health & Wellness resources
• Diversity and inclusion
• Playground Cares volunteer opportunities

Excellente opportunit\xc3\xa9 pour un op\xc3\xa9rateur de surveillance professionnelle ayant une exp\xc3\xa9rience en assurance qualit\xc3\xa9 de rejoindre une organisation \xc3\xa9tablie et en pleine expansion. Le candidat id\xc3\xa9al aura une exp\xc3\xa9rience de la surveillance des personnes, des lieux, des objets et des processus dans un environnement vaste et anim\xc3\xa9.

salaire 22$ /heure

L\'op\xc3\xa9rateur de surveillance AQ sera responsable de la surveillance et de la r\xc3\xa9alisation de v\xc3\xa9rifications approfondies afin de maintenir et d\'assurer la conformit\xc3\xa9 aux normes de l\'entreprise en contr\xc3\xb4lant tous les d\xc3\xa9partements et en documentant toutes les exceptions aux politiques et proc\xc3\xa9dures.

Il sera responsable de la surveillance et de l\'observation quotidiennes et continues des clients du casino et des membres de l\'\xc3\xa9quipe.

Si vous \xc3\xaates proactif et savez comment prioriser les t\xc3\xa2ches en fonction de l\'urgence, nous sommes convaincus que vous excellerez dans ce r\xc3\xb4le. Nous sommes un environnement en constante \xc3\xa9volution et dynamique, le candidat id\xc3\xa9al sera un apprenant rapide et ind\xc3\xa9pendant et s\'adapte au changement avec facilit\xc3\xa9.

Le candidat id\xc3\xa9al

Le candidat id\xc3\xa9al est une personne discr\xc3\xa8te, curieuse et minutieuse qui tire une grande fiert\xc3\xa9 de son travail. Il sera proactif, m\xc3\xa9ticuleux et ing\xc3\xa9nieux dans son approche. Il/elle aura l\'esprit d\'\xc3\xa9quipe, sera motiv\xc3\xa9(e) et \xc3\xa0 l\'aise pour travailler de mani\xc3\xa8re autonome. Nous recherchons des candidats flexibles, capables de s\'adapter et d\'ajuster leurs horaires pour r\xc3\xa9pondre aux exigences du poste et aux besoins de l\'organisation.

Responsabilit\xc3\xa9s :

• Observer les op\xc3\xa9rations de jeu pour d\xc3\xa9tecter les activit\xc3\xa9s irr\xc3\xa9guli\xc3\xa8res telles que la tricherie, le vandalisme ou le vol par les employ\xc3\xa9s ou les clients.
• Maintenir la connaissance des exigences r\xc3\xa9glementaires li\xc3\xa9es \xc3\xa0 l\'assurance qualit\xc3\xa9.
• Identifier et documenter toute irr\xc3\xa9gularit\xc3\xa9, tout incidente et toute violation des r\xc3\xa8glements et des politiques, et les signaler au responsable de la surveillance.
• Identifier toute menace potentielle pour les actifs de jeu telle que l\'argent, les jetons et l\'\xc3\xa9quipement de jeu.
• Assurer la surveillance des agents de s\xc3\xa9curit\xc3\xa9 et/ou de la direction et des clients
• Surveiller les activit\xc3\xa9s de l\'\xc3\xa9tablissement pour s\'assurer du respect de toutes les politiques et proc\xc3\xa9dures de l\'entreprise
• S\'assurer que les employ\xc3\xa9s suivent les politiques, les proc\xc3\xa9dures et les protocoles de s\xc3\xa9curit\xc3\xa9 de l\'entreprise.
• Surveiller et \xc3\xa9valuer le rendement des employ\xc3\xa9s, y compris les comp\xc3\xa9tences en mati\xc3\xa8re de service \xc3\xa0 la client\xc3\xa8le, le respect des politiques et des proc\xc3\xa9dures, et les t\xc3\xa2ches propres au poste.
• Tenir des dossiers et des rapports pr\xc3\xa9cis sur le rendement des employ\xc3\xa9s, les incidents avec les clients et toute autre information pertinente.
• Examiner et documenter les violations du code vestimentaire des employ\xc3\xa9s, les probl\xc3\xa8mes de productivit\xc3\xa9, les infractions au code de conduite et les pratiques d\'hygi\xc3\xa8ne.
• Responsabilit\xc3\xa9s de supervision : Ce poste a des responsabilit\xc3\xa9s minimales en mati\xc3\xa8re de supervision.

Exigences :

• Bilingue (fran\xc3\xa7ais/anglais)
• Un minimum de six (6) mois d\'exp\xc3\xa9rience dans les domaines de la s\xc3\xa9curit\xc3\xa9 ou de la surveillance est pr\xc3\xa9f\xc3\xa9rable. Ma\xc3\xaetrise de l\'utilisation des programmes informatiques Microsoft Word et Microsoft Excel.
• Attention sup\xc3\xa9rieure aux d\xc3\xa9tails
• Forte compr\xc3\xa9hension visuelle - capacit\xc3\xa9 de voir des mod\xc3\xa8les cach\xc3\xa9s, de remarquer des activit\xc3\xa9s suspectes potentielles.
• Communication \xc3\xa9crite et verbale efficace, comp\xc3\xa9tences interpersonnelles et organisationnelles requises.
• Capacit\xc3\xa9 \xc3\xa0 fonctionner de mani\xc3\xa8re autonome avec un minimum de supervision
• Esprit critique et capacit\xc3\xa9 \xc3\xa0 r\xc3\xa9soudre les probl\xc3\xa8mes
• Capacit\xc3\xa9 d\'organiser et de hi\xc3\xa9rarchiser le travail pour respecter les d\xc3\xa9lais.
• Capacit\xc3\xa9 physique \xc3\xa0 rester assis pendant une p\xc3\xa9riode de 8 heures ou plus et \xc3\xa0 travailler dans un espace confin\xc3\xa9 avec un minimum de supervision.

Ce que nous avons \xc3\xa0 offrir :

• Salaire de d\xc3\xa9part comp\xc3\xa9titif
• R\xc3\xa9ductions sur la nourriture pendant la p\xc3\xa9riode de travail
• Formation pay\xc3\xa9e
• Possibilit\xc3\xa9 d\'\xc3\xa9volution de carri\xc3\xa8re au sein de l\'organisation
• Parking gratuit
• \xc3\x89v\xc3\xa9nements sponsoris\xc3\xa9s par l\'entreprise
• Ressources en mati\xc3\xa8re de sant\xc3\xa9 et de bien-\xc3\xaatre
• Diversit\xc3\xa9 et inclusion
• Possibilit\xc3\xa9s de b\xc3\xa9n\xc3\xa9volat dans le cadre de Playground Cares

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