Job Description

Position Title:

Surgical Office Receptionist

Type of Employment

: Full Time (on-site)

Location:

#100-405 Fort Whyte Way, Oak Bluff, MB

Reports To:

Clinic Nurse Manager

Job Summary:

Fort Whyte Orthopedics

is seeking a

Surgical Office Receptionist

located in Winnipeg, MB. This role manages patient phone calls, schedules follow-up appointments, and ensures smooth patient interactions and flow throughout the clinic. This role requires a team-oriented individual who can multi-task, communicate effectively, and maintain excellent organizational skills. The ideal candidate demonstrates medical knowledge and strong customer service abilities to support patients and ensure clinic operations run efficiently and effectively.

Duties & Responsibilities Overview:

Manage on-call referrals, follow-up appointments, and upload ER reports.

Schedule follow-up appointments for patients via phone and manage clinic emails as needed for appointment bookings, ensuring emails are forwarded to the appropriate team members.

Create, file, and maintain x-ray requisitions for patient follow-up appointments in both Velox and Input Health systems.

Assist with main reception duties on days with two or more doctors.

Cover phones for other staff during holidays or busy clinic days as needed.

Process and sort clinic faxes.

Set up, test, and assist patients with cold therapy equipment.

Sort mail and perform light cleaning duties.

Support Surgical Office Assistants (SOAs) with basic clerical tasks as needed.

Qualifications and Skills:

Medical Office Assistant schooling or equivalent.

2 years of relevant experience within an office environment, preferably in a medical field.

Personal Health Information Act (PHIA) Certification is mandatory.

CPR Certification is required.

Commitment to upholding ethical standards and patient confidentiality in handling sensitive medical information.

Knowledge of medical terminology and administrative processes within a medical practice are an asset.

Organizational skills to manage patients and paperwork effectively.

Good communication skills to support patients and team members are required.

Proficiency in computer skills and relevant software (e.g. Input Health, Wild X, Google Docs).

Experience with software to book patients such as Novari and imaging systems such as Velox.

Please note that any offer of employment is conditional upon the successful completion of a satisfactory criminal record check and adult abuse registry check.

Benefits:

Free On-site Parking: Public transportation does not service this location. Employees must have reliable transportation to commute to and from the worksite.

Health Spending Account

Employee Assistance Program

Company Group Benefits (Dental, Health, Life, Travel, etc.)

Paid Sick Time and Vacation

Fort Whyte Orthopedics supports employment equity and workplace diversity and encourages all qualified individuals to apply. Accommodation is available upon request during the recruitment process.

Applicant information:

Please email cover letter and resume to jsyberg@peoplefirsthr.com by the closing date.

Only applicants selected for interviews will be contacted. We thank all applicants for their interest in our organization.

Job Types: Full-time, Permanent

Pay: $21.25-$28.75 per hour

Benefits:

Dental care Employee assistance program Extended health care On-site parking Paid time off
Work Location: In person