Job Description

Company Description
You are passionate about IT? You want to work with a competent team and be a key player in the technical support department?
We are looking for someone like you to join our team!
The Technical Support Level 1 & 2 will report directly to the Manager, IT Infrastructure & Technical Support and will be the first contact with users in need of technical assistance.


Responsibilities:

• Providing technical support to a warehouse environment (printers, computers, networking);
• Provide first level support for end-user problems/issues;
• Provide technical assistance, installation and support of PC hardware/software systems;
• Ensure all demonstrations and instructional equipment are functioning correctly;
• Maintain networking devices such as servers, routers, printers, etc.;
• Troubleshoot and resolve PC hardware/software, printers, and network-related problems;
• Develop and maintain IT service documents;
• Update and maintain inventory of hardware and software components;
• And all other related tasks.

Qualifications

• Relevant degree in the field and a minimum of 3 years’ experience;
• Fluently Bilingual in French and English;
• Strong analytical abilities and problem-solving skills;
• Experience with using ticketing systems and a remote access support tool;
• Experience with desktop, laptop, network hardware and peripherals;
• Understanding of networking;
• Ability to work independently and in a team environment and able to work under pressure;
• Highly organized, detail-oriented and capable of independent judgment and multitasking;
• Customer service ease and Sense of priorities;
• Ability to work a flexible schedule to meet the needs of the business, which may require evening, weekend and holiday shifts.

Additional Information
What we offer:

• Flexible schedule;
• Hybrid work mode;
• Family business that prioritizes the well-being of its employees;
• Work/family balance;
• Paid sick leave;
• Positive and stimulating environment;
• Opportunities for growth within the company;
• Group insurance program (medical and dental);
• Lucrative referral program (up to $1000);
• Work with a dynamic and talented web team where you will have the chance to exchange ideas and touch many web technologies and solutions;
• On-site parking;
• Accessible by public transportation;
• Discounts on all Linen Chest products.

Work Schedule: Day shift with possibility to work evenings and weekends.
Come and join the Linen Chest family!
Head office location: Laval

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  The masculine gender includes the feminine and is used without any discrimination and only for the purpose of lightening the text