LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 600 people globally, have offices in the USA, Australia and the UK with more than 57,000 users using our software worldwide. We are seeking a Support Specialist to join our highly motivated, high velocity and growing team around the world, based in Vancouver, BC on a remote work pattern, until we open our BC office. LEAP will provide you with the best training, equipment, mentoring and support for you to be successful. We employ people who are smart and can get things done.
The Support Specialist will focus on guiding LEAP customers for various use and installation related questions. The candidate should be able to understand customer\'s need related to particular product use and maintain a product log capturing any identified issues or new feature requests
Responsibilities and Duties (included but not limited to)
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