Job Description

The Support Programmer will report to the Integration Specialist and will work closely with the Senior Analysts to support the various administrative systems used at Camosun College.

TYPICAL DUTIES
The Support Programmer will be responsible for:

Core Duties

Receives work orders from support desk and resolves them based on departmental priorities or escalates them to the Senior Analysts; updates work orders on a regular basis to reflect the current information and status; Maintains documentation on systems configuration and problem resolutions; Works with user and Analysts to resolve technical problems with systems; Works with Analysts in the on going maintenance (and patching) of management information systems at Camosun College; Works with college users and Senior Analysts to develop specialized reports; Works with Analysts in the recovery from software errors. This will involve the preparation of a support log and recovery procedures; Works with Analysts in the deployment and performance analysis of new systems and enhancements to existing systems; Monitors and posts to email lists that cover issues regarding the existing or soon to be used applications; Works with users and Senior Analysts to adapt software to meet college requirements by maintaining software and tuning program parameters; Provides assistance to administrative computer users.
System Administrator Duties

Responsible for the support and administration of the College's central computer systems on which the administrative systems reside; Responsible for working with other System Administrators regarding issues, standards, and protocols; Installs and tests new and upgraded operating system, database, and application software (patches); Participates in the detection of, and recovery from, hardware and software problems.
Documentation and Training Duties

Develops documentation and training to other members of the division in a logical and accessible manner; Provides training on administrative systems to college employees; Publishes and compiles procedures and checklists usable by department staff.
For more information and to apply please visit our carrers page at: https://camosun.peopleadmin.ca/postings/8441

Job Type: Full-time

Pay: $32.26-$34.43 per hour

Expected hours: 35 per week

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Vision care
Work Location: In person