Job Description

Ericsson is the leader in 5G / Join our Ericsson team in Ottawa to work with the latest groundbreaking technologies and make a powerful impact within your career.

Our Exciting Opportunity

The Customer Support Global Engineer can be expected to analyze, troubleshoot and fix complex issues related to an ENM/ENIQ system. The scope could include the scenarios of product introduction, upgrade, expansion, in a global scale. Also, with constant communication with our Design unit, you'll be having access to our top technology, in a constant learning and challenging environment

You will

• Participate in global emergencies
• Be the last support line before reaching our Design Unit
• Handle CSRs from mainly MELA Latam and MANA customers
• Participate of global knowledge sharing initiatives
• Secure the technical functionality and quality of deliveries.
• Work with remote teams, including coaching, mentoring, and internal support activities.
• Hands-On and troubleshooting activities during project rollouts or live environments.
• Active participation during knowledge sharing acting as a mentor to other team members.

To be successful in the role you must have

• More than 5 years' experience as a customer support or Integration Engineer working with Network Management Systems (ENM) or ENIQ.
• Proven technical leadership experience in complex cases.
• Experience with Linux Operating system.
• Experience with HP Blade & EMC SAN Hardware architectures.
• Database's administration is essential (Versant, Sybase, Neo4J).
• Experience on virtualization & cloud technologies (VMWare, Openstack, Kubernetes, Containers).
• Experience with communication protocols: SNMP, CORBA, HTTP, etc... to provide southbound and northbound interfaces solutions.
• Proven TCP/IP competence.
• General knowledge in telecom network elements is a must. (2G,3G,4G & 5G Radio network).
• Veritas skills (Veritas Volume Manager, Veritas Cluster) is a must.
• DevOps and Automation skills (GitLab, Ansible, JFrog Artifactory) is a must.
• Master/Bachelor's degree or equivalent in related major.
• Fluent in English.

Whats in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won't develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Canada : Quebec : Montreal || Canada : Alberta : Calgary || Canada : Alberta : Edmonton || Canada : British Columbia : Vancouver || Canada : British Columbia : Victoria || Canada : Manitoba : Winnipeg || Canada : New Brunswick : Fredericton || Canada : Newfoundland and Labrador : St. John's || Canada : Northwest Territories : Yellowknife || Canada : Nova Scotia : Halifax || Canada : Nunavut : Iqaluit || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Prince Edward Island : Charlottetown || Canada : Quebec : Quebec || Canada : Quebec : Saint-Laurent || Canada : Saskatchewan : Regina || Canada : Yukon : Whitehorse

Be where it begins

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds - you can be the one who makes it possible.

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

to find out more about our benefits.