Job Description

OUR COMPANY:

Yamaha Canada Music Ltd. (YC) is the leading brand in music performance, music education, and development of the musical products market in Canada. Established in 1969, YC has established our presence and market share with high quality products in conjunction with our high-quality people and programs that have earned us the status as a trusted partner in music and education.

SUMMARY:

The IT Support Analyst is responsible for providing technical expertise on systems and software for the distributions centers, corporate office and music school. The individual will ensure a seamless and efficient technical experience for the team. The incumbent will play a key role in onboarding new employees, resolving day-to-day technical issues, maintaining IT documentation, supporting new and existing technologies that is essential to the business operations, troubleshooting technical systems, and training. The incumbent will also provide in-depth knowledge and oversight around application system, system optimization and resource utilization.

RESPONSIBILITIES include but are not limited to:

Maintain tools and applications that supports all internal applications using various programming languages such as C#, MS Visual Studio 2017 or above, ASP.NET, ADO.NET, MVC, WinForms, .Net Framework 4.8, .Net Core, Entity Framework, LINQ, JavaScript, JQuery, CSS, React, Bootstrap, Web API, Web Services, REST API, SOAP, JSON, XML, MS SQL Server, PostgreSQL, ODBC, MS Azure DevOps, Git, etc. Support the implementation and maintenance of MS Windows - this may include installation, backup, troubleshooting, and training users on new systems or applications available. Manage Active Directory (GPO configuration, OU configuration). Knowledge of Windows server and hybrid server environment - Installation and maintenance of servers on prem and AWS environments. Regularly monitor the network performance and conduct routine maintenance checks to ensure optimal functionality. This includes troubleshooting connectivity issues and performing repairs. Respond to network-related inquiries and issues from staff and customers, providing technical support and solutions to enhance user experience. Install, configure, and maintain network hardware and software, including routers, switches, and firewalls. Ensure that all components are properly set up and functioning. Create and maintain detailed documentation of network configurations, procedures, and changes. This includes keeping records of maintenance activities and system updates. Work closely with other IT team members to manage network projects, such as upgrades or expansions, ensuring alignment with organizational goals. Maintain integration for SAP with the Global Head Office to support invoice and statement printing, scripts and scheduling jobs, running various sheets and reports - using applications such as Reportman, Powershell, MS Excel Macros. Work closely with IT Manager, to ensure IT policies and procedures are updated, communicated to the team, understood and followed. Establish a strong working relationship with all departments, when appropriate attend meetings and stay up to date on all changes within the company that may impact IT. Work with Manager, to plan for upcoming changes. Act as the point of contact for vendor and IT installations in the absence of the IT Manager Assist with the review of applications, hardware, software upgrades to identify risks, optimize opportunities and make recommendations to management based on findings Lead the integration of new hardware and software features, including new products and services Provide technical support and monitoring to all systems and tools which can include software application (write, test and maintain), Code debugging and testing, version/source control, security, etc. Be flexible with working hours to allow on-call or outside business support hours as needed (support employees in different time zones across Canada; attend after hours meetings with other subsidiaries). Maintain excellent communication with all employees and management.

To be successful you will posses:

Demonstrated strong analytical skills and critical thinking skills is necessary for the role. Strong verbal and written communication skills in English is required. Ability to communicate in French is nice to have but not required. 4+ years experience in a similar technical role that is customer centric is needed. A computer science, information technology, or related field University degree or college diploma is preferred. Working knowledge of Windows operating system is required. Hands on experience using C#, MS Visual Studio 2017 or above, ASP.NET, ADO.NET, MVC, WinForms, .Net Framework 4.8, .Net Core, Entity Framework, LINQ, JavaScript, JQuery, CSS, React, Bootstrap, Web API, Web Services, REST API, SOAP, JSON, XML, MS SQL Server, PostgreSQL, ODBC, MS Azure DevOps, Git,, and visual basic is required. Knowledge of PanetPress, Reportman, and Powershell is preferred. Working knowledge of SAP, Net Core 7.0/8.0 is highly desirable. Experience with SQL for querying databases and troubleshooting applications is a strong plus. Relevant certification for AWS or AZURE is an asset.
Yamaha Canada Music Ltd. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regards to race, color, disability, religion, gender, gender expression or national origin.

We will provide equitable treatment and accommodation to ensure barrier-free employment, in accordance with the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of the company's hiring process.

If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. If you are an individual with a disability and you need assistance or an accommodation during the application process, please kindly let us know when submitting your application.

We would like to thank all applicants however only those under sincere consideration will be contacted.

Job Type: Full-time

Pay: From $85,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Flexible schedule Life insurance On-site parking Paid time off RRSP match Vision care Wellness program
Ability to commute/relocate:

Scarborough, ON M1S 3R1: reliably commute or plan to relocate before starting work (required)
Application question(s):

experience using C#, MS Visual Studio 2017 or above, ASP.NET, ADO.NET, MVC, WinForms, .Net Framework 4.8, .Net Core, Entity Framework, LINQ, JavaScript, JQuery, CSS, React, Bootstrap, Web API, Web Services, REST API, SOAP, JSON, XML, MS SQL Server, PostgreSQL, ODBC, MS Azure DevOps, Git,, and visual basic is required. certification for AWS or AZURE
Education:

Bachelor's Degree (required)
Experience:

Support Analyst: 4 years (required)
Work Location: In person