Job Description

We are seeking a motivated and experienced individual to join our team as a Supervisor at our Tim Hortons kiosk location in Woodbridge, Ontario. As a Supervisor, you will play a crucial role in ensuring the smooth operations of our restaurant and delivering exceptional customer service. You will be responsible for supervising the day-to-day activities of our staff members, maintaining quality standards, and promoting a positive work environment.

Responsibilities:

Perform in-person one-on-one performance appraisals with each trainee or new hire upon completion of training modules to enhance retention and provide opportunities for team member growth Leads by example in delivering consistent and outstanding guest service through a friendly attitude, attentive behaviour and strong product knowledge Maintains speed of service targets by working quickly and efficiently to fill orders and meet guest's needs, while training new Team Members to work effectively with a sense of urgency Works alongside the assistant manager and store manager to address underperforming team members Follows and trains proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest's order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru, marking hot beverage lids and preparing and finishing products to ensure quality standards are met Able to work various shifts and remain available and on-call 24/7 in order to provide the appropriate training to all team members during their assigned schedules Completes and files proper documentation verifying Team Member training on each job task Ensures trainee completion of AF TIMS training program and provides feedback regarding trainee to Store Manager or Restaurant Owner Stays up to date with new procedures/equipment/products being introduced and trains all Team Members when required Attends training sessions at Restaurant Owner's request Identifies opportunities for additional training that could improve speed of service in restaurant Supports a clean environment that is ready for rush periods and time-sensitive requests through regular clean up, organization and stocking of the restaurant front and kitchen when necessary

Physical Demands:

Walking and standing for long periods of time Able to lift and carry up to 20 kg / 45 lbs Able to help as needed in receiving large deliveries up to twice a week Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments Ability to work under pressure in a high fast-paced environment adhering to tight deadlines

Availability:

Must be flexible as your work schedule may vary week to week based on business needs while fostering a fair work/life balance. Monthly schedules may require some afternoon, evening, overnight and weekend shifts.

Requirements:

Customer service background (preferred) Must be able to lift 25 lbs Previous experience in Quick Service an asset Friendly and outgoing Flexible schedule Previous Tim Horton's experience (required) Previous management experience (preferred) Previous experience as Supervisor will be an asset to this role

Why work for us? We offer:

Competitive salary Comprehensive training Incentive and recognition programs Advancement opportunities Community involvement Free Coffee/Tea/Hot Chocolate + 30% discount on all meals

About the Company:

Job applicants responding to this posting may be applying to a Tim Hortons restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee.

Accommodations available upon request.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

Discounted or free food On-site parking Store discount
Ability to commute/relocate:

Vaughan, ON L4L 6E6: reliably commute or plan to relocate before starting work (required)
Experience:

Tim Hortons: 1 year (required) Supervising: 1 year (required)
Licence/Certification:

Work Permit/PR Card or Canadian Citizenship (required) Class G Licence (preferred)
Work Location: In person