Job Description

We have taken the spa experience and transformed it into a wellness village. Nordik Spa Village is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character--a peaceful hideaway for our guests, not too far from home.

It takes a village, join us.

When you work at Nordik Spa Village, you are not just gaining a job--you are finding a village. We pride our community on being one of the warmest and most welcoming -- and our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our artisans.

We are seeking a passionate Supervisor, Sales and Kiosks in Ottawa and Gatineau to join our village.

Find your place at Nordik Spa Village.

What we stand for

Our mission is to give our guests a moment's rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are a passionate and dedicated team here at Nordik Spa Village. Always enthusiastic, helpful, conscientious, discrete--and most of all, respectful. We deeply care about everyone--guests and fellow artisans alike--in our wellness village.

What we need

Reporting to the Marketing Manager, the

Kiosk Supervisor

will be responsible to ensure the smooth operations of Nordik Spa Village's temporary kiosks in the Ottawa-Gatineau region, for the duration of the holiday season. The Supervisor's main objective is to plan the needs of each location and supply the necessary resources for the kiosk agents responsible for the sale of gift certificates. They will also oversee the day-to-day operational management of the team.

What

you

'

ll

do

Train and coach kiosk associates. Assist with planning work schedules and managing unexpected events and emergencies. Assist in the management of inventories and orders. Act as a resource person for kiosk associates (managing complaints and special requests). Follow the established scripts to respond to the needs of our guests, in accordance with established standards. Identify problems and propose solutions. Prepare weekly incentive reports. Manage the entire sales cycle; take care of needs and close sales; assisting the kiosk associates in the day-to-day performance of their tasks. Perform other related tasks.

Profile needed

What is the profile needed in order to be successful in this position

Minimum 3 years' experience in tourism, hospitality, administration, human resource management, customer service and/or sales. Minimum of one year's experience in leading a team. Excellent customer service and problem-solving skills. Available and able to travel quickly between the various kiosk locations. Excellent MS Office 365 skills and adept at learning new technologies. Excellent verbal and written communication and interpersonal skills. Possess good sense of organization, planning and monitoring, as well as great professional rigor. Ability to work under pressure and meet tight deadlines. Capacity to work in both official languages (English and French). Capacity to work in a fast-paced and constantly evolving environment. Capacity to stand for long periods.

When

Full-time Flexible schedule - Days, evenings, weekends and holidays; Available from October 28 to January 1, 2026, with the possibility of joining the Nordik Spa Village team after your contract at the kiosks depending on your performance and operational needs.

What

Competitive salary based on the pay scale in effect at Nordik Spa Village Influential role in a growing company Free Thermal Experience
Discount on spa services
Some conditions apply

Where

Promenades Gatineau - Rideau Centre - Bayshore Centre - St. Laurent Centre - Ottawa Christmas Market (Landsdowne) - Nordik Spa Village Chelsea

To Apply

Send us your resume and cover letter by clicking 'Apply' below.




At Nordik Spa Village we are committed to fostering an inclusive, accessible environment, where all employees and guests feel valued, respected and supported. Accommodations are available upon request for candidates throughout the hiring process. If you require an accommodation, we will work with you to meet your needs.