Job Description

The Opportunity

Job Posting Number:

2023-127

Position:

Supervisor, Retail Metering

Location:

Hailton (John St)

Reports to:

Manager, Retail Metering

Business Unit:

Customer Experience

Division:

Metering

Hours per Week:

35

Rate of Pay:

Commensurate with range and candidate\'s experience

Number of Openings:

1

Union:

No

Open:

April 21, 2023

Close:

May 4, 2023

Position Purpose:

The Supervisor, Retail Metering supervises the customer metering technical staff and processes to ensure delivery of new & upgraded metering services, projects and meter maintenance activities.

Responsibilities:

Technical Leadership

• Investigates, evaluates and implements new developments in technology, operations and standards
• Analyzes and interprets data and prepares service and technical reports to identify areas of service improvement and cost savings in the system, ensuring continuous high quality service delivery and measures
• Supervises activities involved in the installation, testing and maintenance of control measurement equipment, such as electrical consumption meters, MV-90 Interval Meter Interrogation software and power quality devices, to ensure accurate revenue metering, wholesale and retail settlement and quality service delivery
• Provides technical direction regarding Metering and Metering Technologies
• Resolves Distributed Generation Metering issues
• Oversees troubleshooting and resolution of metering issues

Strategic Planning and Leadership

• Researches, recommends and implements new or enhanced policies, procedures and processes to improve operational effectiveness
• Leads and/or participates in department projects and key initiatives to ensure quality and timely completion within budget
• Provides input into department goals and objectives
• Monitors departmental budget and identifies issues/discrepancies
• Aligns business unit work programs to respective work centres\' efficiently
• Compliance and Risk Management
• Maintains product and service quality standards
• Understands and meets regulated Meter market participant requirements
• Executes planned Reverification and Seal Extension Programs
• Oversees Commercial Metering installation construction

Relationship Management

• Stays well informed on related industry issues, especially government and regulatory policies, and maintains a network of industry stakeholders
• Addresses problematic customer complaints or inquiries regarding meter related billing concerns, water heater maintenance problems or technical power quality issues and issues orders for installation, connection, discontinuance or changes in electrical services as required
• Works closely with New Services and Customer Service
• Assists in Revenue Protection Program as related to Metering

Resource Management

• Plans work for, supervises and provides technical support for the Metering Technicians, Metering Clerks and contractors to ensure consistent standards of operation and service
• Ensures Meter records are thorough and complete
• Provides coaching, development, performance management, technical guidance and advice
• Plans, organizes and supervises daily activities of operational unit
• Participates in the interviewing and selection of staff and make recommendations for the hiring, re-assignment, employment status change, promotion, demotion and/or dismissal of staff to ensure that all positions are filled by qualified staff
• Evaluates the performance of direct reports, train and develop staff by providing technical advice, recommend external training, positive reinforcement, constructive criticism and discipline when necessary to ensure the maintenance of a knowledgeable and effective staff
• Administers applicable Collective Agreement and represent management in grievance resolution

Safety Leadership

• Ensures compliance to legislative, regulatory and Health & Safety policies, procedures and standards
• Ensures all aspects of company\'s safety philosophy is executed and adhered to
• Provides leadership through effective counsel and coaching of staff
• Performs other duties as assigned

Skills & Qualifications:

Education & Specialized Knowledge

• University degree or college diploma in electrical engineering/technology or recognized experience equivalency
• Professional Engineer, Certified Engineering Technologist (CET), Certified Technician (CTech) designation
• Advanced knowledge of billing, metering, power quality management, systems and software (MV-90)
• In depth knowledge of OHSA, EUSR rule book and associated safety regulations
• Knowledge of regulatory and governmental requirements including Measurement Canada, IESO, OEB, ESA regulation legislation, codes rules and regulations
• Knowledge of tools and equipment and their life-cycles and maintenance requirements
• Strong understanding of electricity metering systems, principles and practices, electricity distribution systems, safety standards and protection codes
• Ability to read technical drawings
• Water heaters experience an asset
• Proficiency with MS Office applications

ExperienceMinimum 5 years\' experience in utility operations as a Meter Technician or recognized equivalent

• Supervisory experience in a project based department organizing large and small projects
• Experience in a unionized utility environment an asset

Skills/Abilities/Competencies

• Strong ability to lead change and engage, develop and motivate teams
• Strong problem-solving skills with the ability to provide practical and/or innovative solutions
• Strong written and presentation skills, with the ability to convey information accurately and concisely
• Ability to plan, prioritize and execute multiple projects and initiatives within established timelines
• Must hold and maintain a valid class \xe2\x80\x9cG\xe2\x80\x9d driver\'s license

How to Apply

If you would like to be considered for this position and meet the qualifications, please submit your resume by visiting our Careers page at .

Alectra is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Alectra will consult with all applicants who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant\'s individual accessibility needs, to the point of undue hardship.

In accordance with Alectra\'s COVID-19 Vaccination Policy, as a condition of employment, successful job applicants must provide written proof of full vaccination against COVID-19 prior to their start date. This requirement is subject only to valid human rights-based requests for accommodation to the point of undue hardship.

We thank all applicants for their interest in a career with Alectra. Only those selected for an interview will be contacted.

The Mearie Group