Job Description

Staff - Union

Job Category CUPE 116

Job Profile CUPE 116 Hourly - Sr Food Services Assistant -F/S

Job Title Senior Food Services Supervisor - Retail (Sessional)

Department Retail | UBC Food Services | Student Housing and Community Services

Compensation Range $27.73 - $30.24 CAD Hourly

Posting End Date July 10, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

There are 2 positions available. These are sessional positions that work between August and May with recall rights to the position each year.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary
Oversee the operation of a complex food services unit(s) supervising food service workers, participating in food service work, and handling related administrative duties.

Organizational Status
Reports to unit Manager.

Work Performed
Supervises and coordinates the workload of up to 30 food service workers, ensuring employees meet UBC Food Services customer service standards. FoodSafe standards and compliance with UBC Food Safety and WorkSafe BC Guidelines..

Trains food service workers, following up to ensure an understanding of the material covered; and recommends training requirements to unit manager.

Ensures employees are adhering to department standards and procedures. Provides coaching, retraining and follow up to employees Provides documentation required for performance management process for unit manager as required.

Recruits, trains and monitors performance of student workers.

Reviews staff requirements and labour costs and compares to budget; assists and recommends scheduling options to manager. Understands and acts within the provisions of the collective agreement.

Orders food and supplies required for day to day operations; recommends large scale purchases to appropriate management staff.

Monitors and reviews cost controls, such as, labour cost, food cost and waste, liquor cost, overhead expenses, with manager. Prepares data, reports or spreadsheets relating to sales, labour, inventory management, or other information for review by unit manager.

Handles customer comments and complaints and refers to unit manager as required; monitors customer satisfaction via surveys, comment cards, and any other types of feedback. Recommends action plans based on guest feedback

Relieves and assists food service workers as operationally required.

Performs audits for food quality, food safety and sanitation, and that safety and cleanliness standards are adhered to at all times; takes action or makes recommendations as required.

Ensures that quality of product being produced/sold is up to department standards takes action with production or makes recommendations as required.

Participates in related day to day office administrative duties, such as, answering telephones, record keeping, filing, data entry, performing basic calculations, typing correspondence, inventory, and month end procedures. Completes and submits timesheets ensuring payroll deadlines are met. Prepares reports related to monthly payroll, staff absences.

Ensures that systems and procedures for daily sales, cash collections/controls, banking and ledger reconciliation are being followed; processes payments and deposits.

Recommends daily specials and ongoing menu changes, supporting UBC Food Services Food Vision and Values statement.

Ensures all kitchen equipment and point of sale systems are in working order; reports and follows up on maintenance as required.

Contacts employees for coverage of last-minute vacancies of shifts.

Serves on University and Food Services committees.

Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.

Consequence of Error/Judgement
Makes decisions regarding the coordination and allocation of food service workers and acceptability of work performed; inappropriate decisions could result in poor quality of food and service with an impact on sales of an ancillary department.

Supervision Received
Works independently under general supervision.

Supervision Given
FoodSafe standards and compliance with UBC Food Safety and WorkSafe BC Guidelines. Supervises and coordinates the workload of up to 30 food service workers, ensuring employees meet UBC Food Services customer service standards.

Minimum Qualifications
High school graduation, completion of Food Service Management course, FoodSafe level 1 certificate and a minimum five years of related experience or an equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one\xe2\x80\x99s own

- Demonstrates a commitment to enhancing one\xe2\x80\x99s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Demonstrated ability to work independently, multitask, meet deadlines, exercise initiative and work with a diverse work force. Computer experience required; must have proficiency in Intermediate to advanced level of Word, PowerPoint and Outlook and Intermediate level of Excel. Must be familiar with inventory management software. Effective oral and written communication, organizational, supervisory, interpersonal, customer service, leadership, and training skills. Ability to work flexible hours, including evenings and weekends.

University of British Columbia