Article Flag: Mandatory Vaccination Please Note: As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required. Summary:
Within the context of a patient, client and family-centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff. Reporting to the Coordinator/ Team Lead, the Supervisor, Relational Security Officer is
responsible for leading assigned staff on shift and communicating with the Coordinator/Team Lead and Manager on-call, after business hours, as required. The Supervisor ensures the staff on shift follow departmental policies and procedures at the direction of the Coordinator/ Team Lead. As well, the Supervisor, Relational Security Officer maintains and enforces security of persons and property in accordance with established policies and procedures. Qualifications / Skills and Education:
Education, Training and Experience:
Current BC Security Guard License, Certification of Training Completion in Advanced Security Training. Three years\' recent related experience, with one year in a supervisor capacity, or an equivalent combination of education, training and experience.

Skills and Abilities:

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to supervise.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

Duties and Responsibilities:
1. Supervises assigned staff by providing work direction, calling in relief staff and participating in the orientation and training of Relational Security Officers.
2. Assists with performance reviews of Relational Security Officers by providing the Coordinator/ Team Leader with reports regarding assigned work, and other performance indicators.
3. Uses a collective team-based approach to promote mutual problem solving within the department, and proactively anticipates and resolves issues.
4. Patrols buildings and grounds, including utilizing computerized surveillance equipment and video monitoring systems. Enforces regulations and security procedures. Identifies risks, safety and security hazards and takes appropriate action. Checks doors, windows and entrances, securing same to prevent unauthorized entrance by others.
5. Responds to emergencies such as the Providence Health Care Disaster Plan, fire, and physically aggressive patients; assesses the situation, consults with medical staff and others, and takes appropriate action as required.
6. Investigates, resolves and reports disturbances utilizing non-violent interventions. Documents and reports incidents in accordance with established procedures.
7. Provides security for Providence Health Care patients, as requested by the patient care team, to maintain a safe and orderly workplace. Provides security escort for staff and patients as required. Responds to requests for assistance from staff, patients and the public.
8. Utilizes and operates photo identification, access control, CCTV and other security systems programs.
9. Provides pre/post flight safety inspections of heliports following appropriate departmental procedures.
10. Maintains a daily log of events and prepares detailed reports.
11. Communicates with the on-call leadership after business hours regarding emergent issues, as required.
12. Utilizes database to input metrics regarding critical incidents such as staff response time to emergency situations, physical encounters, etc, in order to support departmental goals and objectives.
13. Reviews reports to ensure accuracy and appropriate handover across shifts.
14. Conducts preliminary investigations following accidents/injury of Relational Security Officers.
15. Provides support to Providence Health Care staff in response to challenging behavior in a healthcare setting. Implements and follows necessary procedures in case of emergencies, such as the Providence Health Care Disaster Plan.
16. Assists in the creation of safety security plans to manage the presence of individuals presenting specific increased risk to staff and facilities.
17. Liaises with fire, police and other related community officials, regarding fire and security protocol, per departmental guidelines.
18. Provides First Aid Services to injured persons, completes required documentation and maintains supplies.
19. Performs other related duties as assigned.