Date: Mar 21, 2023 Location: Vancouver, British Columbia, CA, V6J-4Y3 Edmonton, AB, CA, T6E-6A8 Remote - Canada, CA Calgary, AB, CA, T2R-0E4 Company: Wawanesa Insurance
Job ID: 6082
We\xe2\x80\x99re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may work from any of the following locations: British Columbia or Alberta.
The Wawanesa Mutual Insurance Company, founded in 1896, is Canada\xe2\x80\x99s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

The Claims Supervisor / Unit Claims Manager contributes to Wawanesa\xe2\x80\x99s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards.
Job Responsibilities

• Provide exceptional customer service
• Coordinate and supervise daily activities of claims team
• Provide guidance and leadership to staff and specialists
• Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
• Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team\xe2\x80\x99s technical competencies,
• Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives
• Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims
• Perform other duties as assigned

Qualifications

• 5 + years progressive insurance adjusting experience
• 2 + years leadership experience (an asset)
• Pursuing a Chartered Insurance Professional Designation CIP or FCIP (an asset)
• Experience adjusting property claims (an asset)
• Ability to coach, guide, and positively motivate employees
• Excellent communication and customer service skills
• Excellent investigative and analytical skills
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures

Additional Information

• Openings: we are currently hiring for two supervisor roles - 1 Strata Supervisor & 1 Residential Property Claims Supervisor
• Field of expertise: Strata and/or residential property claims
• Schedule: Monday to Friday during core business hours (Pacific Time Zone) reporting to the BC region

#LI-Flexible
Wawanesa is proud to be one of Manitoba\'s Top Employers for 2022 recognizing that we are an exceptional place to work!

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company\xe2\x80\x99s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today\xe2\x80\x99s challenging markets.

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual\xe2\x80\x99s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobs@wawanesa.com. If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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