Job Description

About us:

Carefor is Eastern Ontario's largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897.

For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we're looking out for you and your family. At Carefor, we know our work matters, and we're proud of the impact we have in people's lives.

Job Summary

As the Supervisor, Personal Support Services (PSS), you are responsible for daily delivery of personal support services provided by PSWs. You will complete personal support care plans with new clients, update care plans as required, engage with service funders (primarily Ontario Health at Home Care Coordinators), participate in client case conferences, and support the resolution of identified service concerns. In collaboration with the Professional Practice Team, you will support the orientation of new staff, provide ongoing staff training, follow up with any identified job performance issues and complete regular performance reviews. In doing so, you will ensure high quality personal support services are delivered to Carefor clients. Further, you will use evidence-based, best practice guidelines supported with informational data to ensure successful team performance. This position description outlines the key responsibilities and the nature of work. It is not a comprehensive inventory of all duties and tasks of the position.

Primary Responsibilities Include

Oversees and assists the Manager with the clinical operation of the PSS program Acts as a resource, support and mentor to the PSS staff by leading and coaching staff to attain individual and operational performance objectives Contributes to human resources management by supporting labour and employee relations which includes performance development, management, and recognition. Ensures Carefor policies & procedures affecting the delivery of Personal Support Services are implemented by PSW staff Completes annual performance reviews on assigned Personal Support Services staff Identifies and discusses with the Manager employee issues requiring disciplinary action Assists in determining the required staffing complement based on identified needs Assists Managers in the employee recruitment process by anticipating and monitoring staffing needs and initiating appropriate action to obtain/maintain an adequate compliment of staff Participates in a regular after hours On Call rotation to support urgent operational needs outside of regular business hours.

Operational And Organizational Responsibilities

Understands, promotes, and communicates the value, purpose, and relationship of the Personal Support Services program to Carefor as part of its strategic plan Promotes continuous quality improvement by contributing to the implementation and evaluation of strategies designed to increase the provision of quality care Works in collaboration with client/family to develop the Client Care Plan and complete safety assessments, updates them as required, and communicates changes with the funder and PSS care team. Ensures that the quality of client care delivery is consistent with the funded contractual terms of care & provides regular updates to the funder regarding the care provided Supports PSW scheduling by providing recommendations regarding client care needs Investigates, evaluates and supports the resolution of identified client and staff concerns & complaints

Health And Safety Responsibilities

Operates within and monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, standards, and Carefor Policies & Procedures Participates in health and safety training including WHMIS and applies this knowledge Works in collaboration with Management and Human Resources to complete return to work plans for Personal Support Workers taking part in modified work

Problem Solving

Problem-solving skills are required to make recommendation to offer solutions to issues and challenges relating to people issues, and Carefor operating policies and practices.

Decision Making/Independence Of Action

Makes recommendations for continuous improvement relating to Carefor's overall objectives, policy, and procedures. Decisions may require review or escalation when costs, potential liability, reputational risk and/or an impact on objectives or Personal Support Services policies are involved.

Direction is generally received for outliers to organization's policies, objectives, and values.Managing And Leading

Direct Reports - Personal Support Workers

Physical Effort

Physical effort required is low intensity, <2 hours per day

Mental Effort

Mental effort required is moderate intensity in an office environment, 2-4 hours per day, or high intensity for less than 2 hours per day.

Working Conditions

Limited exposure to crisis situations Able to travel within the Champlain region (if required)

Qualifications

A Registered Practical Nurse (RPN), licensed to practice in Ontario, in good standing, is required A minimum 1-year leadership is preferred A minimum of 2 years community experience in Nursing or Personal Support Services Demonstrated leadership abilities with highly developed organizational skills Demonstrated understanding of CNO Standards of Practice Excellent interpersonal and verbal/written communication skills Excellent computer skills/knowledge and familiarity with scheduling systems Ability to work collaboratively with internal and external stakeholders A vehicle and a valid Ontario Driver's license are required Ability to manage coinciding demands Demonstrated flexibility and adaptability

Qualifications Considered an Asset

Experience working in a health care environment and/or working in a non-profit organization Ability to converse in both official languages (English/French) Experience providing Palliative Care and/or Dementia Care Palliative certification (LEAP) Gentle Persuasive Approach certification (GPA) Previous experience working with unregulated care providers

Competencies

This position requires a self-aware, innovative, and resourceful person equipped with the ability to deal with issues and tasks proactively and simultaneously, with a calm demeanour and a customer centric approach. Ability to proactively provide effective recommendations regarding PSW placement and schedules Leads by example to promote continuous quality improvement Ability to assist with the development of policies and procedures for all business practices in Personal Support Services, based on changes in practice and requirements from funder or partner organization Ability to be flexible, encourage and enable change Ability to proactively provide effective, timely solutions Good organizational, time management, and prioritizing skills Strong written and verbal communications skills to communicate concisely and confidently with stakeholders at all level of the organization, public speaking experience an asset Demonstrated ability to exercise discretion and judgement in handling confidential or sensitive issues. Exhibits ethical standards in personal and professional life

What We Have to Offer You

The hiring range for this position is $36.67 - $43.96/per hour which reflects the expected starting salary based on qualifications and experience. Please note, this is not the full salary range for the position. Opportunities for growth within the full salary range are available in alignment with organizational policies and performance.

Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP) Extended health care Employee and Family Assistance Program Professional Development Opportunities Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries A collaborative, diverse and inclusive team culture Wellness program Company events Work-life balance

Please Note

This description has been designed to indicate the key responsibilities of the job and the nature of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and tasks required of employees assigned to this job.

Carefor values equity, diversity and inclusion in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We are committed to providing inclusive, barrier-free recruitment and selection processes and a work environment that supports our diverse workforce. If you require accommodations at any stage of the recruitment process, please let your recruiter know when contacted. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

#INHP

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: $71,506.50-$85,722.00 per year

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Flexible schedule Life insurance Vision care
Ability to commute/relocate:

Ottawa, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):

Interview Availability?
Licence/Certification:

Ontario Driver's license (required) Registered Practical Nurse, licensed to practice in Ontario (required)
Willingness to travel:

75% (required)
Work Location: In person