Job Description

We are currently seeking an

innovative and relationship-oriented

Supervisor to join our team in the Ottawa Region. At Indigo Park, we're passionate about developing future leaders and supporting professional growth every step of the way. If you're ambitious, driven, and eager to learn, we'd love to welcome you to our team.

Responsibilities

Operations:

Provide effective leadership and communicate the vision and goals of the organization. Act as a point of contact for customer, client, contractor, and supplier inquiries to ensure all stakeholder needs are met in a professional and timely manner. Ensure the proper management of policies, procedures, health and Safety, equipment, and software specific to operations. Oversee daily operations including managing staff, resolving customer complaints, completing client requests, etc. Maintain organization throughout the operation by delegating and managing responsibilities amongst the team. Provide support to employees during peak periods and demonstrate a positive leadership and a solutions-oriented approach. Conduct regular visits and inspections of parking areas to ensure their optimal condition. Ensure all equipment is functioning properly and/or initiate proper requests for maintenance to ensure facility safety and revenue control. Confirm lot maintenance is conducted and completed including signage, necessary repairs, maintenance, and improvements have been escalated to management and maintenance and that all work locations are presentable and professional. Assist in New Lot set-up. Track and manage incident reports/damage claims as well as corresponding with customers regarding safety and liability. Perform monthly/bi-monthly financial reconciliations for month end reporting. Conduct cash handling and pay machine replenishments as required. Complete Device Audits, Ticket Audits, Cash Audits, Timecard Audits etc. and eliminating the factors causing deficiencies Perform rate surveys, occupancy reports, stall counts, etc. Work on special projects as requested by Management. Assist with marketing campaigns and record keeping as requested. Implement innovative initiatives to optimize the efficiency of our parking operations. Perform other duties that may be assigned. View equipment and call center reports daily

Human Resources Management:

Staff training, coaching, mentoring, and general staff management. Monitor personnel to ensure compliance with company policies and operational procedures, including but not limited to uniform and company policy standards. Complete payroll related responsibilities including scheduling, managing requests for time off, approving timecards, etc. Conduct staff disciplinary action, including verbal and written warnings and the subsequent monitoring and follow up action if required. Conduct annual and probationary performance reviews of field staff. Monitor Health and Safety by conducting required surveys and completed required documentation for reporting. Offer continuous training and active support to your team, thus fostering their professional and personal development. Maintain the lines of communication throughout the team and with management. Ensure information is handled confidentially as required.

Job requirements:

Minimum of 3 years of customer service experience. Previous experience in a leadership role required. Experience in hospitality or service, real estate, property management, or security industries; or previous experience within the parking industry are considered an asset. Experience working in a Union environment is an asset (for the province of Ontario and Quebec). Non-restricted driver's licence and clean driving record with own vehicle. Flexible to be on call to respond to emergencies and cover shifts as required. Maintain a physical presence at staffed facilities. Have a professional and clean appearance by wearing business attire and Indigo issued clothing. Able to travel to other work locations if needed. Work and drive in environments with changing weather conditions (E.g. cold, heat, rain, snow, etc.). Capable of lifting 25lbs and standing or sitting for long periods of time. Capable of dealing with possible difficult situations and interactions The position requires a minimum of 30% of work hours to be performed at the office and in the field. The position requires a minimum of 70% of work hours to be performed at client or prospective client locations (outside the office /the parking facility/ on the field)

Skillsets:

Bilingualism (English and French) is a strong asset (for the regions of Ontario, Quebec, and New Brunswick) Results-oriented individual with a concern for accuracy and time management Proficient in customer relations and problem solving Advanced verbal and written communication skills and a proven ability to effectively interact with guests, clients, and employees Ability to successfully manage and train employees. Technical skills with an Intermediate to advanced knowledge of the MS office suite and familiarity with telecommunication devices Ability to work independently, in a team, and meet deadlines under pressure.

Additional Requirements:

Successful candidates must provide a Criminal Background Check and a clean Driver's Abstract. A valid G-class driver's license is required.


Indigo Park Canada is the leading provider of parking, transportation, logistical and consulting services with over 1000 locations in Canada. Our Company's activities cover the entire mobility and parking value chain: on-street parking facilities and related services; a comprehensive digital offering; parking enforcement and management of public spaces; soft mobility and last-mile logistics, optimizing the use of available space to serve the city and its citizens.


The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in relation to the materials or processes process.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. #IPC2 #IPC1