Job Description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...What We Offer:FULL flex benefits programCompany matching RRSPFamily cultureAdvancement opportunitiesProfit SharingMedical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment125-year, family-owned and operated company historyProvides day-to-day direction and supervision for a team of National Account Coordinators and Project Specialists who support and service national chain customers. Ensures that best practices are observed and utilized. Responds to elevated customer issues or concerns. May perform similar duties and responsibilities of those supervised with a smaller customer portfolio.Note: This is a hybrid role. The successful candidate should reside within a commutable distance from the Delta distribution center.The compensation package for this position ranges from $72,000 to $90,000 on an annual basis.Essential Functions:Supervises a team of National Account Coordinators and Project Specialists.Interviews, hires, trains, and retains staff. Conducts performance monitoring of staff, and initiates follow through with disciplinary action and termination in consultation with Human Resources when appropriate for the department.Mentors, motivates, and develops staff. Serves as a role model.May perform duties of the National Account Coordinator (provides excellent customer service, order entry, issue resolution, and communication of information to and from customers, while working closely with the Account Managers and Customer Service Teams.Continually trains and develops all team membersAssists and supports National Account Coordinators by:Fielding elevated customer concernsWorking with the divisions and other departments to streamline workflowsDevelop and improve process workflowsHolds bi-weekly one-on-one meetings with all team membersPerforms semi-annual reviews on all direct reportsFacilitates department HR administrative workMaintains appropriate staffing levelsPerforms other duties as assignedKnowledge / Skills / Abilities:Excellent written, verbal, organizational, and communication skillsStrategic thinker who possesses strong problem-solving capabilities.Ability to prepare and deliver effective presentations and speak as a departmental representative.Ability to multi-task, prioritize work independently or within a team environment.A strong customer service focus.Strong analytical ability.Ability to develop solutions to complex problems and ensures those solutions are consistent with organizational objectives.Three or more years of customer service and business experience. Previous leadership experience preferred.We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
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Gordon Food Service