Job Description

The Position:

We are currently seeking a compassionate and experienced Supervisor, Mobile Services to provide operational leadership across designated regions. This role is key in supporting the day-to-day management of mobile lab services, leading team members with empathy and clarity, ensuring high-quality patient care, and promoting a safe and inclusive work environment. The ideal candidate brings experience in healthcare or mobile lab settings, strong communication and people leadership skills, and a passion for delivering service excellence in diverse communities.

Key Responsibilities:

Lead and support mobile services staff by managing schedules, approving time off, facilitating performance conversations, and overseeing recruitment, onboarding, and training. Ensure smooth day-to-day operations within assigned regions, including phlebotomy services, supply chain coordination, and delivery on quality and compliance standards. Foster a culture of safety and inclusion, ensuring compliance with internal protocols, regulatory standards, and occupational health and safety practices. Collaborate with cross-functional teams to implement organizational initiatives, process improvements, and change management efforts. Partner with Human Resources and union representatives to support employee engagement, address concerns, and maintain positive labour relations. Drive continuous improvement through the analysis of service reports, customer feedback, and operational metrics. Promote a customer-first mindset, providing coaching to team members to support compassionate and respectful care experiences. Ensure proper communication across all levels of the team and between internal/external stakeholders to align on priorities and resolve issues proactively. Maintain and manage data systems, ensuring accuracy, accessibility, and security of digital records.

Experience:

High school diploma or equivalent experience required; completion of a laboratory assistant program or related experience is preferred. 3-5 years of leadership experience in a healthcare, mobile services, or related field. Demonstrated experience in phlebotomy, mobile/home care, and/or data management is required. Strong interpersonal, communication, coaching, and organizational skills. Knowledge of health and safety legislation, quality assurance standards, and unionized environments is an asset. * Proven ability to lead change, influence outcomes, and support employee development within a fast-paced and evolving setting.