Supervisor, In Flight Services E195 E2 Yul

Dorval, QC, Canada

Job Description


Job Summary:Reporting to the Manager, In-Flight Services, the Supervisor, In-Flight Services is responsible for the daily supervision and oversight of cabin crew and all related responsibilities. Duties & Responsibilities:

  • Performs regular ramp inspections to validate Cabin Crew compliance with Canadian Aviation Regulations, workplace safety and Porter\xe2\x80\x99s Brand and Service Standards
  • Participate in operations to ensure on-time performance
  • Responsible for the supervision of In-Flight Operations as it relates to cabin crew
  • Perform internal audits on operational processes
  • Review of Purser Reports to provide resolution and follow up with internal operational departments
  • Monitoring of attendance reports
  • Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard
  • Act as a key liaison to counsel Cabin Crew on a daily basis opening channels of communication, demonstrating support and commitment to their needs
  • Address and improve morale issues on-line, while highlighting areas of concern which will be raised to the Director, In-Flight Services
  • Provide care, guidance and assistance whenever abnormal circumstances occur (onboard, emergency, medical or personal)
  • Conduct Cabin Crew performance assessments ensuring compliance to safety and service procedures, grooming standards and company policies
  • Provide immediate feedback on performance follow up and tracking
  • Monitor and coach probationary Flight Attendants and Pursers
  • Participate in follow up and documentation as needed with the discipline process
  • Actively participate in Porter\xe2\x80\x99s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations as well as the investigation and audit of hazards and incidents
  • Any other duties assigned by Manager, In-Flight Services
  • Responsible for catering issues, concerns and implementation of new initiatives
Behavioural Competencies:Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.Teamwork: Working collaboratively with others to achieve organizational goals.Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.Results Focus: Focusing efforts on achieving high quality results consistent with the organization\xe2\x80\x99s standards.Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.People Leadership: Assuming a leadership role in helping others achieve excellent results.Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond. Qualifications:
  • Minimum 5 years\xe2\x80\x99 experience in the airline industry
  • 2-5 years of leadership experience in an elevated role (an important asset)
  • Flexible schedule and irregular hours are an integral part of the job (mornings, evenings, weekends and holidays) in addition to offering periods of availability to be on call
  • Must demonstrate strong interpersonal, communication and leadership skills with the ability to proactively follow-up where needed and provide constructive feedback
  • Sound knowledge of Microsoft Word / Excel / PowerPoint
  • Must have excellent safety and customer service knowledge
  • Must have the ability to work independently and as part of a team
  • Successfully complete the initial cabin crew training
  • Operate as a crew member when required
  • Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D)
  • Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process
Company Description:Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter\xe2\x80\x99s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline\xc2\xae in the World Airline Star Rating\xc2\xae. Visit or follow @porterairlines on Instagram, Facebook and Twitter.

Porter Airlines

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Job Detail

  • Job Id
    JD2328257
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dorval, QC, Canada
  • Education
    Not mentioned