Job Description

Job Summary:Reporting to the Manager, In-Flight Services, the Supervisor, In-Flight Services is responsible for the daily supervision and oversight of cabin crew and all related responsibilities. Duties & Responsibilities:

• Performs regular ramp inspections to validate Cabin Crew compliance with Canadian Aviation Regulations, workplace safety and Porter\xe2\x80\x99s Brand and Service Standards
• Participate in operations to ensure on-time performance
• Responsible for the supervision of In-Flight Operations as it relates to cabin crew
• Perform internal audits on operational processes
• Review of Purser Reports to provide resolution and follow up with internal operational departments
• Monitoring of attendance reports
• Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard
• Act as a key liaison to counsel Cabin Crew on a daily basis opening channels of communication, demonstrating support and commitment to their needs
• Address and improve morale issues on-line, while highlighting areas of concern which will be raised to the Director, In-Flight Services
• Provide care, guidance and assistance whenever abnormal circumstances occur (onboard, emergency, medical or personal)
• Conduct Cabin Crew performance assessments ensuring compliance to safety and service procedures, grooming standards and company policies
• Provide immediate feedback on performance follow up and tracking
• Monitor and coach probationary Flight Attendants and Pursers
• Participate in follow up and documentation as needed with the discipline process
• Actively participate in Porter\xe2\x80\x99s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations as well as the investigation and audit of hazards and incidents
• Any other duties assigned by Manager, In-Flight Services
• Responsible for catering issues, concerns and implementation of new initiatives

Behavioural Competencies:Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.Teamwork: Working collaboratively with others to achieve organizational goals.Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.Results Focus: Focusing efforts on achieving high quality results consistent with the organization\xe2\x80\x99s standards.Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.People Leadership: Assuming a leadership role in helping others achieve excellent results.Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond. Qualifications:

• Minimum 5 years\xe2\x80\x99 experience in the airline industry
• 2-5 years of leadership experience in an elevated role (an important asset)
• Flexible schedule and irregular hours are an integral part of the job (mornings, evenings, weekends and holidays) in addition to offering periods of availability to be on call
• Must demonstrate strong interpersonal, communication and leadership skills with the ability to proactively follow-up where needed and provide constructive feedback
• Sound knowledge of Microsoft Word / Excel / PowerPoint
• Must have excellent safety and customer service knowledge
• Must have the ability to work independently and as part of a team
• Successfully complete the initial cabin crew training
• Operate as a crew member when required
• Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D)
• Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process

Company Description:Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter\xe2\x80\x99s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline\xc2\xae in the World Airline Star Rating\xc2\xae. Visit or follow @porterairlines on Instagram, Facebook and Twitter.

Porter Airlines