Job Description

Req ID: 23073
Vacancy Type: Permanent
Number of Positions: 1
Closing Date: 03/09/2023

Job Summary

Join an entrepreneurial team as the Supervisor for our newly launched Innovation Hub-IDEA Square One, Mississauga\'s base for Entrepreneurship and Innovation. The Supervisor for IDEA Square One, will be an excellent team player and collaborator and will oversee all operations of the space. This high-profile and collaborative hub provides support to entrepreneurs at all stages through business advisory services, programs and events to support early stage and scaling businesses in Mississauga.

Duties and Responsibilities

Under the direction of the Manager Entrepreneurship & Innovation, the successful candidate will:

• Oversee the day-to-day IDEA Square One operations including managing hub spaces, membership programs, events and liaise with facility management vendors, including cleaning, catering and security services;
• Foster, promote, and maintain a positive, lively, and inclusive environment for all stakeholders at the IDEA Square One Innovation Hub
• Maintain the IDEA Square One spaces and develop and implement site amenity improvements such as furniture, lighting, and the overall upkeep of the space
• Manage hub membership program including member engagement, registrations and benefits, member communication, space booking, member records through dedicated hub management platform, with emphasis on monitoring, following up and reporting on membership program and hub activity;
• Mediate interactions between members and visitors of the space ensuring all feel welcome, safe and supported environment
• Work directly with the Small Business, Innovation and Entrepreneurship team to coordinate events, programming and services to support start-up and scaling companies;
• Administer third party contracts related to the IDEA Square One event operations;
• Attract and cultivate external partnerships and sponsorship opportunities;
• Work with EDO staff and internal departments to foster partnerships with stakeholders such as community groups, entrepreneurial organizations and mentors;
• Provide recommendations for site and operational improvements for future initiatives;
• Undertake the responsibility for high profile and sensitive issue management that relies upon a highly developed knowledge of municipal government practices and approval process;
• Encourage cross departmental thinking and collaboration, interpret individual and department concerns, anticipate issues and opportunities, take ownership, use initiative and remain solution focused;
• Utilize superior public relations and customer service skills with all stakeholders including clients, co-workers, management, general public and politicians on related issues;
• Develop and prepare sensitive correspondence including emails, briefing notes, corporate reports, and corporate policies using political acuity, logic and exceptional judgement skills;
• Implement and identify improvements to existing IDEA program delivery, Policies and Procedures, IDEA Square One bookings policy, procedures application and guidelines;
• Act as a public spokesperson and represent the City on external committees;
• Implement hub standard operating procedures, which includes hub financial management, analyzing variances; initiating corrective actions;
• Assist with monitoring, control and recommendations for annual budget;
• Deliver timely reporting of hub finances and performance metrics;
• Provide direct supervision and training for part time staff at the Hub;
• Provide general support to hub clients and visitors;
• Assume the role of Manager on Duty on a daily basis;
• Perform other duties as assigned.

Note: This is an in-person/on-site role. Must be available to work flexible hours including evenings and weekends.

Skills and Qualifications

• Degree or diploma in Business, Entrepreneurship, Project Management, or a related field
• Three to five years experience in an entrepreneurial space or business office management role, project management, or equivalent combination of education and experience;
• Highly motivated self-starter with excellent oral and written communication skills and the ability to establish effective working relationships in a team environment;
• Experience developing relationships with community organizations, partners and sponsors;
• Must possess exceptional leadership skills and strong interpersonal skills;
• Must possess excellent customer service skills and client relationship-building skills;
• Have excellent judgment, analytical skills;
• Demonstrated strong budget and financial management, and reporting skills;
• Knowledge of corporate grants and government grants an asset;
• Demonstrated professional and political acumen, negotiation and conflict resolution skills;
• Ability to engage and build relationships with diverse stakeholders and partners;
• Demonstrated experience in exercising strong policy and procedure discipline, and have a working knowledge of applicable legislative requirements;
• Demonstrated strong organizational skills and ability to meet deadlines, and work in a changing environment;
• Committed to continuous improvement;
• Experience in the supervision of part-time staff and in dealing with the media is an asset;
• Strong computer skills in Microsoft Office with excellent knowledge of Word, Excel and PowerPoint.

Hourly Rate/Salary: $ 83,485.00 - $ 111,315.00
Hours of Work: 35
Work Location: IDEA Square One, 100 City Centre Drive
Department/Division/Section: P&B/Planning & Building Dept , P&B/Economic Dev Office , Small Business & Workforce Develop
Non-Union/Union: Non Union

A Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

City of Mississauga