Job description - Customer Service CoordinatorYOUR ROLEAre you unbelievably detail-oriented and organized? Are you passionate about providing outstanding service? Then the customer service coordinator role at Square One may be right for you.Square One was the first online home insurance provider in Canada. And, we're the only home insurance provider in Canada that lets clients choose what property they want to insure so they only pay for what they need. We're committed to making it convenient and easy for clients to do business with us. So, it should be no surprise that we're obsessed with delivering the very best online and offline experiences to our clients.While we continue to automate as many billing and claims activities as possible, there are just things computers can't do. That's where you come in. As the company's customer service coordinator, you work directly with the customer to resolve payment issues, provide them answers to their billing questions, help customers report their claims, and direct claims inquiries. You are detail-oriented and organized, and pride yourself on delivering outstanding service to those you assist.One of the things you enjoy most about Square One is the supportive team environment. You know you're never set up for failure; instead, you get all the coaching, mentoring, training, and tools you need for continued success.YOUR RESPONSIBILITIESAs a member of Square One's support team, you are directly involved in all aspects of the company's operations. Your primary responsibilities include:
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