Job Description

Supervisor, Housing & Support Providers

Job Number:

2845

Job Type:

Full-Time

Location:

99 Regina St S - Public Health & Community Serv

Job Category:

Health Care and Social Assistance

Number of Positions:

1

Department:

Housing Services

Division:

Community Services

Hours of Work:

35

Union:

Management/Management Support

Grade:

Management/Management Support Grade 06

Salary Range:

$91,291.20 - $114,114.00

Posting Date:

May 22nd, 2025

About Us!

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:
Taking only what we need Leaving some for others Keeping the dish clean

This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.

Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051.

Guided by our 2023-2027 Strategic Plan, "Growing with Care," we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

The Role

Supervises the administration and delivery of community housing and housing stability programs and agreements with housing providers, to ensure compliance with legislation, funding agreements/requirements, and Service Manager plans/policies/procedures. Supervises program development and implementation, including program supports and education/training for community providers of housing services. Program areas/assignments are in support of housing and homelessness prevention and community housing and related programs.

Duties/Responsibilities

Supervises program staff based on assignment, which may include program analysts, unsheltered support workers, housing program advisors, students and staff involved in asset and contract administration. Administers contracts with consultants. Provides guidance, support, and advice to project teams on the development of housing stability programs. Supervises the administration of community housing and housing stability program agreements with community providers of housing services (e.g., non-profit, co-operative housing, Waterloo Region Housing, new supply affordable housing, housing resource centres, emergency shelter, street outreach, rapid re-housing, supportive housing, homelessness outreach), to ensure compliance with legislation, funding agreements/requirements, and Service Manager plans/policies/procedures. Monitors and negotiates agreements/requirements and conducts operational reviews of same to ensure compliance with legislation, funding agreements/requirements, and Service Manager plans/policies/procedures. Works with housing providers to meet requirements. Communicates changes to program/processes to staff and housing providers. Assesses performance of community providers of housing services against quality initiative standards. Recommends remedial steps to meet standards, for management approval. Prepares/coordinates program reports, per funding requirements, in conjunction with other Division staff. Provides guidance to community providers of housing services regarding agreements, policies, guidelines, program expectations, standards, and operating/capital budgets. Provides information regarding potential funding opportunities and housing related initiatives, as appropriate (e.g., rent assistance programs). Ensures subsidy and program payments to community providers of housing services, per legislation and agreements. Works with Finance to investigate incorrect payments. Liaises with staff of Ministries and other municipalities to exchange best practices to support the delivery of housing programs. Participates on the community housing review system to hear appeals, and deliberate with other committee Supervises the development and implementation of education and program supports for community providers of housing services. Works with divisional staff to coordinate and facilitate public consultations with stakeholder groups to further program objectives. Recommends and develops new programs/program improvements, local standards and protocols, and new/updated policies and procedures, based on legislative changes, funding, best practises, and the Housing and Homelessness Plan. Liaises with Legal when updating/creating agreements for revised/new funding initiatives. Promotes rent assistance programs to market rent housing providers to increase affordable housing supply. Researches housing availability, economic viability, market and affordable rents. Establishes rent assistance program agreements with market rent housing providers, for management approval. Determines suitability based on compliance with property standards, safety codes, and zoning restrictions. Reviews/recommends financial loan requests. Supports call for proposal processes, as needed for housing program initiatives. Oversees the distribution of capital and operating funding to community housing providers. Makes recommendations to management for annual operating budget. Monitors program budgets, including in-year budget change processes. Has signing authority and a purchasing card. Provides backup coverage to other Supervisors and Managers as needed. Performs related duties as required.

Knowledge, Skills, and Abilities

Knowledge of housing and housing stability policy, programs, administrative policies and procedures, operating and capital budgets, and income testing principles and rules, normally acquired through a related Bachelor's degree (e.g., planning, public administration, social sciences), plus progressively responsible related experience. Experience working in the equity, inclusion, or anti-oppression fields, supporting the development, planning, and delivery of programs focused on structural or systemic change with equity-seeking, vulnerable, and marginalized groups/sectors. Understanding of the social, political, cultural, spiritual, health, and economic history, challenges, and opportunities relevant to immigrants, racialized and Indigenous communities, persons with disabilities, other historically disadvantaged groups, and systemic impacts. Knowledge of and ability to comply with policies, procedures, collective agreements, and legislation, guidelines. Knowledge of community organizations/services. Research, analytical, problem solving, organizational, and continuous improvement skills to plan and develop objectives; organize and coordinate the work of supervised staff; develop staff work plans, compliance, and quality initiative strategies and standards; and work under tight timelines. Leadership, human relations, communication, and facilitation skills to supervise, train, develop, motivate, and support staff; explain housing and housing stability policies, programs, and initiatives to senior management, staff, associated agencies and the public; conduct presentations and information sessions to same; maintain relationships/provide support/resolve conflicts with housing stability providers and tenants; respond to inquiries from community housing residents, public and professional audiences; and participate as an effective team member. Ability to read and interpret Council/Committee reports, legislation and guidelines, technical proposals, Regional policies and by-laws, and legal agreements. Ability to write clear, concise letters and reports regarding housing and housing stability programs. Computer skills with ability to use software such as Microsoft Office. Ability to travel within (and occasionally outside) Waterloo Region. Ability to implement and monitor compliance with the Departmental vision and philosophy for integrated customer service delivery within the division, across divisions, across departments, and within the broader community. Ability to support and demonstrate the Region's values.




The Region of Waterloo is an equal opportunity employer dedicated to an inclusive and accessible recruitment process. We actively encourage applications from diverse groups, including Black, racialized, First Nations, Metis, Inuit individuals, women, people with disabilities, and 2SLGBTQIA+ persons, and are committed to equity, diversity, accessibility, and inclusion in the workplace.
For an accommodation request, please contact us and we will work with you to meet your accessibility needs. Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number (519) 575-4400 to request an alternate format, or email talentmanagement@regionofwaterloo.ca.
Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).