Job Description

Are you ready to lead with compassion and strategy--shaping transitional housing services that truly transform lives?



As a member of the Shelter & Housing Program supervisory team, the Supervisor, Housing Program, will oversee tenant support case management team, and the daily operations of the Transitional Housing Program. The position will coordinate within UGM, manage the referrals to transitional housing, make programming decisions and direct support for the transitional housing participants. The position will also ensure smooth operation by apply best practices utilizing social work paradigms, by identifying gaps and needs of the branch and providing timely and effective solutions. This support will include liaising and collaborating with various UGM departments and outside contractors. In addition, this position provides support to the Manager, Shelter and Housing program as well as coordination of volunteers within the Housing Programs. This role also will work collaboratively with the Shelter and Housing leadership team on program development. As a supervisor, you will be a role model for the rest of the team, striving to enhance care for our community members, and services consistent with UGM's Vision and Core values.



This is a

permanent

,

full-time

(37.5 hours per week)

position

. The starting range for this position is $30.40 to $33.22 per hour.

Who We Are (external only)

Demonstrating the love of Christ, UGM feeds hope and changes lives through a faith-based continuum of care. We are a proud member of the Canadian Council of Christian Charities and have earned the Best Christian Workplace award again in 2021. We provide competitive salaries, generous vacation and sick leave, an RRSP matching program, as well as the potential for educational assistance and flexible work arrangements. In addition, our extensive benefits plan is fully employer-paid and includes extended dental and medical, as well as $4,500 per year in pooled paramedical expenses. A focus on employee resilience, support for professional development, engagement in meaningful work, and a fun and caring environment are all part of being a member of the UGM team. If you are someone who desires to learn and grow, has a passion to serve and make a difference, and connects with others with both humility and humour, then you will be a great fit at UGM.

Main Duties & Responsibilities

Leadership & Supervision (60%):

Provide supervision and support to team members by creating a safe place for them to debrief problems or critical incidents and receive support as appropriate. Refer to professional counselor and/or manager when appropriate. Partner with the Shelter and Housing Program Supervisory Team in collaborative problem-solving; setting direction and determining how to handle complex and difficult issues with staff or participants and ensuring timely follow-up on action items. Orient, train, supervise, and conduct performance reviews of direct reports. Handle employee relations issues, up to and including recommending termination. Together with the Manager, Shelter & Housing Program attend interviews, making hiring recommendations to HR. Ensure that the Housing Program works within UGM's Continuum of Care effectively. Work alongside the Shelter & Housing Program Supervisory team to coordinate leadership and decision-making while the Manager, Shelter & Housing Program is away. Coordinate supervised staff hours, scheduling, timesheets, and coordinate with permanent and casual staff on shift coverage, as needed. Represent UGM in community professional meetings. Be part of the rotating schedule of Supervisors-On-Call. Participate in UGM seasonal events (e.g. major meals).

Participant Care, Programming, and Administration (40%):

Develop and present new Housing Program ideas, goals, objectives and long-term planning initiatives to the Manager, Shelter & Housing Program. Evaluate program effectiveness, and recommend and implement program improvements. Support staff in coordinating of care for participants by creating care plans and coordinating access to resources and services, as needed. Develop programming and services in accordance with Anti-Oppressive, Decolonial, and research-based best practices. Implement de-escalation skills, including engaging in conflict resolution with participants. Ensure effective programming through the management of wait lists, key scan system, NetSuite, participant administration, participant room management, general team support and troubleshooting. Support and manage property management responsibilities for Program Housing including but not limited to review, maintenance, enforcement of policies and procedures, rent collection, communication with the MSDPR and BC Housing as needed. Coordinate contracts and relations for transitional housing and other programs such as the Property Management Department and Maintenance such as room preparation for tenants. Collaborate with the Manager, Shelter & Housing Program on submission of program measures and ensuring KPI data is accurate. Prepare other reports as required. Oversee and organize necessary keycard needs for participants. Manage key inventory for the Transitional Housing Program. Ensure timely follow-up of action items to the Manager and the Case Management and Shelter programs. Network with outside agencies and other mission organizations when necessary. Ensure workplace health and safety, first aid, and other safety measures are updated in collaboration with 601 H&S Representatives. This includes awareness and assessment of operational and systems safety pertaining to the 601 Hastings Facility.

General:

Perform other duties as assigned. Adhere to all UGM published policies, practices and procedures, including Occupational Health and Safety.

Knowledge, Skills and Abilities:

Mature individual, committed to Union Gospel Mission's Mission Statement, Core Values and Statement of Faith. Personal knowledge and experience of the saving work of Jesus Christ. A bachelor's degree in Social work, Social Sciences, or Psychology required. A Christian Studies degree an asset. Minimum of 3 years of related work experience, ideally in a multi-ethnic and socially diverse community, is required. Work within the DTES Experience is an asset, work with Indigenous clients is an asset. Consideration may be given to alternate combinations of lived experience and education. Good English skills (verbal, reading and writing). Ability to maintain a high level of confidentiality within the organization and its clientele. Experience dealing with complex matters. Advanced computer skills (Excel, Word and Outlook). Knowledge of Anti-Oppressive and Decolonial Practices, alcohol & drug recovery, trauma-informed care, an asset. Excellent interpersonal skills preferred. A welcoming and attentive presence, with wise boundaries. Health and Safety Qualifications for Program/Shelter Staff Solid understanding of health and safety protocols specific to program/shelter environments, including infection control, personal hygiene standards, and safe handling of potential hazards. Previous experience working in environments with vulnerable or high-needs populations, with an emphasis on creating a safe and supportive atmosphere for participants. Completed, or willing to complete, relevant health and safety training, including nonviolent crisis intervention: handling mental health crises and de-escalation, first aid, naloxone, suicide prevention or specialized safety courses Technical Competency--Trauma-Informed Care (Level 3): Help identify negative events that have impacted the client's functioning, and develop interventions that emphasize safety, choice, and personal control.

Working Conditions

Work Location

Work is generally performed indoors within an office environment, with standard office equipment available.

Physical Requirements

Work is generally sedentary in nature, but may require standing, walking or reaching for up to 50% of the time. Employee is required to look at a computer screen and use a keyboard for up to 60% of the time. Must be able to lift up to 35lbs occasionally.

Work Conditions

Working environment is generally favorable. Lighting and temperature are adequate. Work is performed amid normal conditions of dust, odors, fumes, and noises. This position is required to work in an environment often dealing with clients in crisis situations brought about by diverse problems. Occasional environmental exposures to cold, heat, and water. The ability to function independently and frequently under pressure, while managing multiple concurrent tasks including emergency situations is an ongoing expectation of this position.

Hours of Work

This position works a day shift. Some weekend or evening work may be required. Moderate overtime may be required.

Hazards

Job requires frequent interaction with the public some of whom may be upset, abusive, and/or violent. Job requires working occasionally in unhealthy conditions, including exposure to bodily fluids, lice and bedbugs. Employee is required to hear information about clients' lives which may be troubling or upsetting, and may cause emotional issues including vicarious trauma.

Other

Due to the nature of the job, and our commitment to a safe environment, the candidate is subject to a criminal record check, vulnerable sector search, and must submit a current Driver's Abstract.