Job Description

About the Job:

The Dufferin HART Hub is dedicated to improving outcomes for individuals in Dufferin County experiencing homelessness, mental health challenges, and substance use issues. By providing integrated, low-barrier support services, we aim to enhance the quality of life, physical health, and overall well-being of individuals in our community. We take a person-centered, equity-focused approach to ensure that clients have access to the care they need when they need it.

Role Overview

The dynamic and compassionate Supervisor is an integral part of the HART Hub Dufferin, providing leadership to a multidisciplinary team delivering comprehensive, integrated care services to vulnerable individuals. In collaboration with the Manager, the Supervisor leads a team of professionals ensuring strategic goals are translated into actionable steps, optimizing relationships between staff, clients and community partners, and fostering an environment of innovation and positive change. They focus on staff skills development, building internal team capacity, and supporting staff in managing elevated-risk situations. They assist the Manager in assessing staff competencies, identifying training needs, and driving continuous quality improvement initiatives.

Key Responsibilities:

Provide supervision for staff, ensuring they are supported in their roles and equipped to meet the complex needs of clients Offer guidance and mentorship to enhance the team's capacity and services Evaluation of front-line staff performance through regular individual and group meetings Ensure operational needs are met through oversight of schedules and adherence to policies and procedures Assist in program planning, monitoring, and achieving service targets, as well as developing the annual work plan and program goals Identify and escalate risks and performance issues Lead team meetings and rounds, providing clinical feedback and solution-focused strategies to ensure a high level of service delivery Promote a strong commitment to person-centered care, quality service delivery, and continuous improvement Provide clinical guidance on individualized service plans that focus on short-term and long-term client needs, promoting homelessness, addiction, recovery, and treatment support Assist staff in managing elevated-risk situations, ensuring they have the tools to navigate challenging scenarios safely and effectively Support internal collaboration across hub partners to ensure a One Team approach Liaise with partners, community services, and stakeholders Ensure the safety and wellness of both staff and clients by promoting a psychologically healthy and safe environment Demonstrate a strong commitment to quality care and service Ensure appropriate records are kept and statistical information is maintained as per agency standards Perform additional duties as required or delegated by management

Qualifications:

Post-secondary education in Social Work, Social Services, Health Services, or equivalent

Minimum of 3 years' experience in a community mental health, addictions, or related social services position Minimum 1 year experience in a leadership role within community mental health, addictions, or related social services position Strong leadership and interpersonal skills, with the ability to inspire a multidisciplinary team In-depth knowledge of low-barrier service models, harm reduction, and trauma-informed care practices Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity Excellent verbal/written communication and interpersonal skills Proven experience for analytical and organizational skills Demonstrated ability to work without direct supervision in a team environment Proficient in MS Suite (Word, Excel, Power Point and Outlook) Valid Certification in First Aid & CPR Training in ASIST and CPI

Reporting Function:

The Supervisor reports to the Program Manager. They are responsible for overseeing and managing program staff and have the authority to manage the day-to-day operations accordingly. They work with both internal and external partners and interact with all levels within the organization.


They are a support system, resource, and an advocator for the team and organization.

Working Conditions and Requirements:

Saturday and Sunday 9:30am - 5:30pm, with the ability to work excess/overtime hours where required Able to sit/stand for prolonged periods of time (building inspections, site meetings, unit inspections, etc.) Computer screen use (multiple screens if applicable) for prolonged periods of time Able to lift up to 20lbs (product, devices etc.) Vehicle with adequate insurance coverage to travel to community sites is required

SHIP Values

Compassion, Hope, Inclusive, Respect, Professionalism

Why Us?

The HART Hub Dufferin is at the forefront of providing integrated care for individuals facing complex challenges in Dufferin County. This is a unique opportunity to contribute to a transformative program that addresses the root causes of homelessness and supports individuals through a holistic, person-centered approach.The HART Hub Dufferin is committed to fostering an inclusive workplace that reflects the diversity of the communities we serve. We encourage individuals from diverse backgrounds to apply.


Please note that we use automated screening tools as part of our recruitment process and are reviewed to support fair and equitable hiring practices.



PTP (Saturday and Sunday) 9:30am - 5:30pm


Non-Union - 15 hours/week